Privacy policy
1. Who we are and what this policy covers
VIP Shop Management Inc. ("VIP," "we," "us," or "our") is a Michigan company providing shop-management software and related services. This policy explains the collection, access, use, disclosure, storage, retention, and deletion of personal information through our website, desktop software, connected features, business communications, and support services. It also explains the choices available to shops, their authorized users, and people whose information is processed through those services.
Our customers are repair shops and other businesses. A shop decides which customer, vehicle, employee, and business records to enter or import, which authorized users may access those records, which optional features to use, and how to conduct its business. When we process records on a shop's behalf, we act as its service provider or processor where those legal roles apply. We separately handle information needed to administer our own subscriptions, website, security, billing, and customer support.
If you are a shop's customer or employee, contact that shop first about its repair records, workplace records, communications, or independent practices. You may also contact VIP about information we hold, for help identifying the responsible shop, or for assistance with a request. A shop's own privacy notice applies to its independent activities; this policy does not make VIP the repair provider or employer.
This policy applies to VIP's handling of information. It does not describe every practice of independent businesses, websites, communications recipients, or services that VIP does not own or control. Their own notices and terms may apply when you interact with them. That distinction does not release VIP from responsibility for its own disclosures or from obligations that apply to providers processing information on our behalf.
The Service Terms & Software License below address licensing, legacy editions, subscriptions, backups, support, and allocation of commercial responsibilities. They should be read together with this policy. General contractual language, liability limitations, and a separately signed agreement do not override the specific protections for Google user data, SMS consent information, or rights and obligations that applicable law does not allow to be waived.
2. Information we handle
The information involved depends on the plan, installation, records, optional features, and permissions you choose to use. A category listed here is not a statement that every user provides every example. Information held only in a shop's local database is not necessarily received by VIP. Cloud services, communications, optional integrations, and support can involve transmitting information to VIP or another provider.
| Category | Examples and source |
|---|---|
| Shop and account information | Shop name, business address, owner or contact name, email address, telephone or mobile number, website, account credentials, access settings, subscription status, and registration or support information supplied by a shop or authorized user. |
| Billing information | Billing contacts, selected services, subscription payments, invoices, transaction references, and payment-related records supplied or generated during account administration. The information handled depends on the payment method and processor; this policy does not authorize putting full card details or card security codes into ordinary repair notes or support messages. |
| Customer, vehicle, and repair records | Customer names and contact details; vehicle identification numbers (VINs), license plates, vehicle details and service history; appointments, estimates, repair orders, invoices, parts, labor, inspection images or other media, approvals, payment-status information, and notes entered, imported, or created by the shop. |
| Workforce records | Employee names, roles, account and access settings, technician assignments, time records, and other workforce information entered by a shop when it uses those features. |
| Communications and support | Message content, sender and recipient details, attachments, delivery or failure information, communication preferences, consent and opt-out records, support requests, and records a user permits us to view during troubleshooting or remote support. |
| Connected Google services | The connected account address, authorization credentials and tokens, and Gmail or Calendar information permitted by the user's authorization and the features operated, as detailed in Section 4. |
| AI and dictation inputs and outputs | Instructions, drafts, relevant message and shop context, information submitted for estimate assistance, recorded dictation, generated suggestions, and transcripts, as detailed in Section 5. |
| Technical and usage records | IP address, browser type or language, operating-system or application information, requested pages and referring or exit URLs, request times, feature-use or status records, and errors or diagnostics. Depending on the function, records can include page views, navigation or click activity, submissions, time-related usage measures, and message sender and recipient numbers with sending, receipt, or status timestamps. |
Information supplied by other people
Shops may provide information about customers, employees, vehicle owners, message recipients, and other individuals. Connected services and communications recipients can also supply information through the features a user authorizes. The person submitting information must have authority to provide it and must not misrepresent another person's identity or consent. VIP's access to a business record does not authorize an unrelated use of that record.
Address books, devices, and sensitive information
Entering or importing shop contacts is distinct from granting access to a device's personal address book. General acceptance of this policy does not authorize undisclosed background collection of personal contacts. Any contact-access or mobile-notification feature must disclose the information it actually accesses and obtain any permission required for that feature. A name displayed from a device's local address book should not be assumed to have been uploaded merely because it appears on that device.
The earlier mobile-application notice stated that address-book names, email addresses, physical addresses, and other contact details, apart from mobile telephone numbers, were not collected from the device's contact list; locally assigned display names were associated with numbers on the device and were not transmitted to VIP servers. That product-specific privacy boundary is preserved for information collected under that notice. It does not mean that customer details deliberately entered into a shop database or authorized Gmail information are never processed. Any current mobile feature must be described according to its verified operation before this draft is published.
The earlier notice also identified mobile-device information and a push-notification name where that feature applied. Its server-log categories included domain names, landing pages, the order of pages viewed, time on pages, requests, clicks, submissions, telephone numbers whose status was requested, and message or status timestamps. These are feature-specific categories, not a claim that every current installation collects every field. A reference to a browser identifier does not resolve whether a particular site function actually sets cookies; see Section 13.
Free-text fields, attachments, audio, and imported records can contain sensitive information even when a field is not designed for it. Submit only information appropriate for the task. Do not include passwords, OAuth tokens, payment-card security codes, unrelated health or identity information, or information you are not authorized to disclose in ordinary messages, repair notes, support requests, or AI prompts.
3. How we use information
We handle information to operate, maintain, and provide the services selected by the shop or authorized user. Depending on the feature, those purposes include:
- Registering and administering accounts, subscriptions, billing, permitted users, and account access; responding to account and service inquiries.
- Managing customers, vehicles, appointments, estimates, repair orders, invoices, inspections, approvals, employee assignments, and other requested shop operations.
- Delivering user-directed messages, attachments, approval requests, payment links, and service updates; displaying replies, conversations, delivery information, and status changes.
- Providing authorized Google, CARFAX, Labor Guide, AI, dictation, and other selected features under their specific disclosures.
- Remembering permitted preferences or information needed for a selected function, providing relevant interface content, and avoiding unnecessary repeated entry where that feature supports it.
- Understanding permitted individual or aggregate service-use measures, such as pages or features used, diagnosing failures, improving appropriate functionality, and responding to technical support requests.
- Protecting accounts and infrastructure, detecting misuse, investigating security issues, maintaining permitted business records, enforcing applicable agreements, and meeting legal requirements.
These purposes are limited by the type of information involved, applicable law, and the user's authorization. General references to analytics, service improvement, support, personalization, diagnostics, legal protection, or business operations do not authorize unrelated uses of Google data, generalized AI training with that data, or marketing uses of SMS consent records.
We do not treat access to records for one purpose as unrestricted permission to use them for any other purpose. A materially different use requires appropriate disclosure and any consent or other authorization required by applicable law and provider rules. Declining an optional feature does not itself authorize us to obtain its data through another feature.
4. Google account, Gmail, and Calendar
Connecting a Google account is optional. Google handles sign-in and asks you to authorize permissions through its OAuth consent process; VIP does not receive your Google password. In VIP's Google setup window, you can review the features you want before continuing to Google. Sending email is the default Gmail option; reading email and connecting Calendar are optional choices. Review the Google account and permission details before authorizing access, especially on a shared workstation.
| Feature and scope | Purpose and limits |
|---|---|
Send emailgmail.send | Sends emails and attachments when an authorized user chooses to send them. This permission alone does not let VIP read or delete existing Gmail messages. |
Read email and repliesgmail.readonly | Retrieves and displays messages, threads, replies, headers, and attachments for the email features the user operates. This permission does not allow VIP to alter or delete Gmail messages. |
View Calendar eventscalendar.events.readonly | Reads event details for display with shop appointments. This permission does not allow VIP to create, modify, or delete Google Calendar events. |
The complete scope names begin with https://www.googleapis.com/auth/. Google's consent screen identifies the permissions requested for the selected features. VIP requests access necessary for available user-facing functionality, not unrelated or speculative future features. Granting a permission does not change the purpose limitations below.
Gmail information and use
Depending on the selected features and authorization, VIP processes the connected account's email address and necessary account information; message and thread identifiers; sender, recipient, and other relevant header information; subjects and timestamps; message bodies, replies, and attachments; and limited information derived from these records to associate messages with the appropriate customer, conversation, or business record.
VIP uses this information to send communications initiated by the user, display and search email, show customer replies, continue conversations, and open or download selected attachments. Where the user chooses an AI writing action, relevant draft and email context can be sent to the AI provider described in Section 5, subject to the required disclosure, consent, and Google restrictions. Authorizing Gmail reading alone is not blanket authorization to transfer a mailbox to AI.
Calendar information and use
Depending on what an event contains and what Google permits the account to access, Calendar information can include event identifiers, titles, descriptions, locations, start and end dates and times, all-day indicators, time zones, recurrence, event status, visibility, availability, and creation and update times. Further details can include organizer and creator names and email addresses; attendee names, addresses, attendance responses, comments, and guest information; meeting links and access details; attachment titles and links; and links to the original event. Reading an attachment's metadata or link does not itself download its contents.
The current integration retrieves events from the connected account's primary calendar for the date range displayed in Scheduling. Although the permission can cover events on other calendars the account can access, VIP does not currently display every separate shared or subscribed calendar. An invitation appearing on the primary calendar can be included. Google controls which details the account is entitled to read.
Events appear alongside shop appointments, can be opened to show their details, and can contain links the user elects to follow. Events refresh when Scheduling opens, the displayed date range changes, or the user selects Sync Now. People with access to the connected Scheduling or Gmail screen may see information displayed there. Connect an account appropriate for the workstation and its authorized users. The current Calendar integration uses event information for scheduling and viewing; it does not send Calendar events to an AI service.
Specific limits on Google data
Google Limited Use commitment
VIP Shop Management's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements, and the Google Workspace API User Data and Developer Policy.
The following restrictions cover raw Google data and information that is aggregated, anonymized, or derived from it:
- We use it only for appropriate, authorized, visible features. We do not sell it or use it for targeted or personalized advertising, retargeting, marketing profiles, creditworthiness decisions, lending, data brokerage, or unrelated purposes.
- We do not provide it to advertisers, data brokers, information resellers, or other parties for their advertising, marketing, lending, or unrelated purposes.
- We do not use or transfer it to create, train, or improve foundational or generalized AI or machine-learning models. Aggregation, removal of names, or derivation of new information does not create an exception.
- Transfers are limited to providing or improving an appropriate visible feature with the user's consent, necessary security purposes, applicable legal requirements, or a permitted business transfer after the user's explicit prior consent as required by Google's policies.
- Providers and contractors processing Google data for VIP must act only for the authorized purpose and under applicable privacy, security, and Google-policy restrictions. A general provider relationship does not authorize independent reuse.
- Personnel or contractors may read specific Google data only with the user's documented affirmative agreement, when necessary for a security investigation or legal requirement, or when aggregated and anonymized information is used for permitted internal operations consistent with Google's policies. A routine technical problem or support request is not blanket permission to read a mailbox or calendar.
These restrictions take precedence over broader sharing, service-improvement, business-transfer, support, AI, or data-use language elsewhere on this page. Google data is not an authorized source for CARFAX reporting or the shared Labor Guide. This policy does not claim that VIP operates personalized-model training on Google data or authorize such a practice.
Connection storage, revocation, and deletion
The desktop integration stores authorization credentials in the Windows user's local application-data storage to maintain the authorized connection and refresh information without requiring a new sign-in each time. Tokens are sensitive authentication information, not Google passwords, and must be protected accordingly. Calendar events are held in application memory and the embedded Calendar display; source events remain at Google. See Section 10 for Gmail attachments and other copies.
- Manage a local connection: use VIP's Google account setup window and the relevant disconnect or reset control. A successful Calendar disconnect stops Calendar syncing on that installation, clears displayed Google events, and removes its saved Calendar connection. Gmail reset removes that installation's saved Gmail connection. Local controls do not automatically disconnect other installations.
- Revoke Google authorization: visit Google Account connections and remove VIP Shop Management's access. Revocation prevents further access through that authorization and can affect both Gmail and Calendar, including other installations using it.
- Request removal of copies: contact info@vip-shop-management.com about Google data held by VIP or assistance removing local information. Identify the shop, connected account, and information concerned; do not send passwords or tokens.
Local disconnect, authorization revocation, deletion of downloaded copies, and deletion at Google are separate actions. Disconnecting does not delete source messages or events. Revocation does not automatically erase files or legitimate business records previously saved by a user. Closing the application releases in-memory Calendar information; separately saved files and backups follow their own retention. VIP does not keep permanent Google-data copies for unrelated purposes.
5. AI assistance and voice dictation
VIP offers AI tools to assist with estimates and customer communications, improve grammar and wording, translate text, and convert recorded dictation into text. These are assistance features operated by the user. They do not establish that a suggested repair is necessary, a labor time is correct, a translation is accurate, or a message has been approved for sending.
Information submitted for a request
When you choose an AI action, the information needed for that request is sent to the applicable AI service. Gmail writing assistance can include your current draft and instructions, the sender and subject of the message being answered, and relevant shop details such as its name or manager. Information copied into a draft or prompt may also be included. Message metadata can itself be Google user data even where an entire email conversation is not submitted.
Voice dictation sends the recorded audio for transcription. Audio can contain the speaker's voice, dictated personal information, and incidental background speech. Record only what you are authorized to submit and avoid capturing unrelated conversations. A subsequent writing-assistance action may process the resulting transcript. A transcript or generated draft saved in a business record follows the retention of that record.
Estimate assistance processes information submitted for the requested suggestion. Review relevant vehicle, repair, and shop information before submitting it, and avoid unnecessary customer identifiers or unrelated sensitive details. Calendar authorization does not authorize AI use of Calendar events; the current Calendar integration does not perform that transfer. Manually composing email and simply viewing authorized Calendar events do not require an AI request.
Provider, processing, and training restrictions
OpenAI's API processes the Gmail writing-assistance and voice-dictation features described here. These are online API services, not self-hosted or offline OpenAI models operating only on the shop's computer. OpenAI's API data controls describe its treatment of API inputs, outputs, and retention.
OpenAI states that API data is not used for model training by default unless the API customer explicitly opts in. VIP's policy prohibits opting Google Workspace data into generalized model training. An AI service receiving Google data for VIP must operate under terms and configurations consistent with that restriction. A no-training restriction is not a representation that the provider performs no storage, security monitoring, or permitted retention.
Provider retention depends on the API function and applicable service configuration. VIP does not represent that it has a Zero Data Retention arrangement. Generated text or transcripts may also appear in application diagnostic output, and retained diagnostics depend on the logging environment. The retention discussion in Section 10 applies alongside the restrictions on Google information.
A general description of AI functionality does not authorize routing information to an undisclosed model hub, training provider, or other service for a new purpose. Any additional provider or materially different data use requires an accurate disclosure and required authorization before the use occurs. The restrictions apply to derived and anonymized Google information as well as identifiable messages.
User review and control
Use AI only for information you are authorized to submit. Review suggested facts, repairs, part descriptions, labor times, prices, tone, grammar, and translations before relying on them or communicating them to another person. AI output may be inaccurate, incomplete, inappropriate, or inconsistent with manufacturer guidance. It is not a substitute for a qualified technician, appropriate reference materials, or professional judgment.
In the Gmail workflow, generated text updates the draft; sending requires a separate user action. Review recipients, subject, attachments, and the final text before sending. Providing Google-derived content to AI remains subject to the specific user-facing disclosure, required affirmative consent, and Limited Use restrictions in Section 4. A privacy-policy link alone is not a substitute for consent that must be obtained at the point of use.
6. When information is shared
We do not sell or disclose personal information for another company's independent commercial or marketing use without your consent or a specifically disclosed program providing a participation choice, and then only where applicable law permits. The stricter Google and SMS restrictions continue to apply even when another provision refers generally to consent, sharing, or service improvement.
| Recipient | Purpose and limitations |
|---|---|
| The shop and authorized users | Information is made available through the features and access the shop enables. The shop manages staffing, permissions, shared workstations, and authorized business use. |
| Recipients selected by a user | Customers, employees, vendors, or others may receive user-directed messages, estimates, invoices, inspection reports, payment or approval links, and attachments. Users must check recipients and content before sending. |
| Service providers | Providers support hosting, storage, payments, communications, support, security, and selected AI functions. Cloud infrastructure can include Amazon Web Services. Access must be limited to the authorized purpose and applicable contractual, legal, and provider-policy restrictions. |
| Connected services | Google, CARFAX, and other integrations selected by a shop or user receive the information needed for the applicable feature, subject to its specific disclosure and controls. |
| Legal, safety, and security recipients | Disclosure may be necessary to comply with applicable law or valid legal process, investigate fraud or abuse, respond to security incidents, protect safety and rights, enforce agreements, or investigate and defend claims, within the limits of applicable law and the specific Google restrictions. |
| Business successors | Information can be involved in a merger, acquisition, sale of assets, reorganization, receivership, insolvency, bankruptcy, or other change in control, subject to legal requirements and continuing privacy obligations. Google information requires the explicit prior consent described in Section 4. |
Where permitted, aggregate or properly deidentified usage information may help recipients understand how content or services are used. Such reporting must not disguise a disclosure of identifiable information or bypass restrictions that still apply to Google-derived information, SMS consent, or another protected category. Describing information as anonymous does not by itself establish that it cannot identify a person.
The earlier disclosure included nonidentifying referring or exit pages, platform types, asset views, and click counts for understanding content, services, promotions, advertising, or other functionality. Retaining that topic does not represent that advertisements are currently served or permit a new advertising program without the disclosures and choices in Section 13. Google data and SMS information remain governed by their stricter restrictions.
A legal or commercial dispute does not authorize an unrestricted disclosure of all information in a shop's database. Disclosures must be appropriate to the legitimate purpose and consistent with applicable obligations. A business transfer does not remove existing privacy protections or create blanket permission for a successor's unrelated use.
Opening an external website, payment page, meeting link, attachment destination, or social-media page involves a service with its own access controls and privacy practices. VIP does not control an independent destination's conduct. We remain responsible for our own handling of information and obligations that apply to disclosures made on our behalf.
7. CARFAX and vehicle-service reporting
Optional participation and eligibility
VIP's optional integration with CARFAX Inc. supports vehicle identification and vehicle-service-history reporting. QuickVIN or QuickVIN Plus can use a license plate and state to retrieve corresponding vehicle information, including VIN, make, model, and year. The feature is intended to reduce manual entry and support accurate identification; returned information still requires review before ordering parts, preparing an estimate, or making a repair decision.
The earlier partnership notice identified VIP as a Michigan corporation and CARFAX as a Pennsylvania corporation. It described intended benefits including less manual VIN inspection or VIN-reader expense, fewer incorrect parts orders, improved customer satisfaction, shorter turnaround, additional shop capacity, potential revenue improvement, and more complete vehicle-history records. These are potential uses and benefits, not guaranteed performance, savings, income, or repair outcomes.
Under the announced transition effective July 1, 2023, QuickVIN access is limited to eligible VIP Shop Management Pro customers with active subscriptions and is not included with legacy Generations 1–7. Declining CARFAX participation does not prevent continued use of otherwise licensed VIP features. It does mean the associated QuickVIN service is unavailable.
If you decline participation, your shop's data is not sent to CARFAX through this integration. If you end an existing connection, the termination stops future integration reporting; it does not itself recall records previously transmitted while you participated.
Registration and reporting information
Participating shops authorize registration with CARFAX using the shop name, address, telephone number, website, and contact name. Vehicle-service reporting supports the CARFAX vehicle-history record and the quality of its service-network data. The authorized reporting categories include vehicle identifiers and details and relevant parts and labor descriptions.
Customer information, shop revenue data, and taxes are excluded from the authorized CARFAX reporting dataset. The earlier no-revenue-and-tax transmission commitment concerns this reporting integration; it does not mean VIP cannot process invoices within a shop's selected cloud-database service. Do not place unrelated personal information, customer contact details, or excluded financial information in free-text descriptions that are included in a report.
Draft factual item: verify the export field list
The previous policy listed a “total” among reporting fields while also stating that no revenue data or taxes would be transmitted to CARFAX or VIP through this reporting process. Those statements require reconciliation against the actual export. This draft preserves the restrictive exclusion and does not authorize transfer of financial totals. Confirm the meaning and treatment of every exported field before publication.
For participating shops, the reporting process sends a text-file export from the computer on a daily, end-of-day basis for closed invoices from the preceding 24 hours. Reporting is enabled by default for participating vehicles. Transmission depends on the application, permitted network access, and availability of the relevant services; delayed or interrupted operation can affect delivery.
Vehicle choices and ending participation
Uncheck Report to Carfax for a vehicle to stop reporting that vehicle's future invoices. To decline the integration or cease reporting for every vehicle, email info@vip-shop-management.com. Ending participation stops future reporting for the integration and ends the associated VIN or license-plate decoding feature. It does not automatically remove reports CARFAX already received; contact us for help addressing an existing report.
Firewalls, antivirus programs, permissions, or other controls blocking vip.exe can prevent required reporting, disable access to QuickVIN, or interfere with application updates. Configure only the access needed for the service; do not disable security software indiscriminately. Integration availability also depends on the provider's terms and the continuation of the partnership, as addressed in the Service Terms.
CARFAX applies its own relevant terms and privacy practices to records it receives. Participation does not authorize disclosure of Gmail content, Calendar information, or other Google-derived information. A vehicle-specific opt-out, ending CARFAX participation, canceling a VIP subscription, and requesting deletion of previously retained records are different actions.
8. VIP Labor Guide
The shared VIP Labor Guide provides repair-task descriptions and labor-time reference information contributed by participating shops. The program is available to eligible VIP Shop Management Pro customers with active subscriptions. Under the described participation arrangement, the guide has no separate additional access charge beyond the applicable subscription.
The guide allows participating users to consult contributed entries, averages, and ratings and to vote on labor times or services where those functions are available. Contributions are intended to improve the breadth and practical usefulness of the reference collection. A rating, average, or large number of contributors does not establish that an entry is correct for a particular vehicle or repair.
Daily contributions and opting out
Using the shared guide activates participation and automatic daily uploads of the relevant repair-task descriptions and labor-time information. This is a distinct data-contribution program, separate from authorizing Google access or selecting an AI writing action. Describing the guide as “self-learning” refers to the evolving contribution-based reference; it does not establish that VIP trains a generalized AI model on the records.
To stop contributing, email info@vip-shop-management.com. Under the participation arrangement, opting out also ends access to the shared guide. Do not contribute personal information, confidential material, or content you have no right to provide. Google API data and information derived from it are excluded from the authorized shared dataset.
Limits of reference information
Contributed entries can contain errors, omissions, outdated descriptions, or labor times affected by vehicle configuration, condition, tools, technician experience, location, and the actual repair procedure. VIP does not represent that every entry is accurate, complete, current, or suitable for a particular job, or that the guide is more accurate than manufacturer resources.
Consult applicable OEM procedures and other appropriate professional references, inspect the vehicle, and verify assumptions before preparing a quote or performing work. The shop remains responsible for its estimate, repair decisions, pricing, customer authorization, and final work. The applicable warranty, liability, and indemnification provisions in the Service Terms address reliance on contributed information to the extent allowed by law; they do not remove applicable privacy obligations.
9. Email and text messaging
Purpose and responsibility for messages
VIP's shop messaging tools enable licensed repair shops and other authorized clients to communicate with their customers about vehicle services. Examples include vehicle-ready notices, appointment or service-status updates, estimated completion times, inspection or estimate links, requests for approval or feedback, payment reminders and payment links, parts-arrival notices, and requests to contact the shop.
For shop-to-customer messaging, VIP provides the technology and delivery support; the sending shop chooses the recipient, content, and purpose. VIP does not initiate those messages independently on its own behalf. Separate account, support, security, or billing communications from VIP concern VIP's own services and are governed by their applicable requirements.
Service-message permission does not automatically authorize marketing. The shop must obtain and document the notices and consent required for the particular message and comply with applicable law, carrier requirements, and messaging-provider rules. Having a telephone number, an email address, or a previous business relationship does not authorize every communication. The Google integration must not be used for spam, email warming, or evading sending limits or abuse controls.
What the shop's opt-in disclosure should cover
Consent may be collected through an appropriate kiosk, signed estimate, or another documented process that satisfies the requirements for the intended communication. Verbal consent is appropriate only where the applicable rules allow it; general service terms or a repair authorization are not automatically sufficient for all messages. The shop must clearly disclose:
- The identity of the sending repair shop and the types of messages the person is agreeing to receive.
- That message frequency varies and message and data rates may apply.
- How to request help, including the HELP instruction where supported.
- How to stop messages, including the STOP instruction and other applicable opt-out methods.
- A link or appropriate access to the shop's privacy notice and messaging terms.
The shop should retain appropriate evidence of consent and apply an opt-out to the correct recipient and sending program. A purchase or repair should not be presented as consent to unrelated marketing where separate permission is required. The shop is responsible for respecting any additional communication restrictions that apply to the person or message.
Text-message choices
Message frequency varies. Message and data rates may apply. Reply STOP to stop texts from the sending shop, or HELP for help. An equivalent supported keyword or another legally required reasonable opt-out method must also be honored. A final opt-out confirmation may be sent. After an opt-out is processed, further messages from that program must stop except where a particular communication remains legally permitted.
Contact the sending shop about its message content, service, or delivery. If the shop cannot be reached or you need help identifying the sender, contact VIP at 248-820-5333 or info@vip-shop-management.com. Delivery is affected by carriers, connectivity, recipient settings, and provider controls; a message being submitted is not proof that it was received, read, or approved.
Protection of mobile information and consent
Mobile information is not shared with third parties or affiliates for their marketing or promotional purposes. Text-message originator opt-in information and consent records are shared only as needed to provide the messaging service, including delivery through providers and carriers, or as required by law. They are not used to authorize unrelated marketing or sold as a marketing-contact list.
Stopping texts does not cancel a repair order, erase completed transactions, or necessarily withdraw another separately documented permission. For optional promotional email from VIP, follow the unsubscribe instructions or contact us. Necessary account, billing, security, or service notices may still be sent where permitted. An opt-out record may be retained so the preference continues to be honored.
10. Storage, retention, and deletion
Storage depends on the selected features and whether the shop uses a local or cloud database. We retain information for the purposes described in this policy only as long as reasonably needed, subject to applicable legal requirements and the more specific restrictions on Google data. Relevant factors include the active service, shop instructions, the information's sensitivity, recordkeeping requirements, security needs, and permitted resolution of disputes or requests.
| Information | Storage and removal considerations |
|---|---|
| Shop business records | Records reside in the shop's selected local database or cloud service and associated backups. Retention depends on shop instructions, active services, applicable recordkeeping duties, and permitted legal or security needs. Shops control copies they export or keep independently. |
| Google authorization tokens | The desktop integration stores credentials in the Windows user's local application-data storage to maintain authorized access. Tokens remain until the relevant local connection is removed or replaced. Local reset or disconnect and Google-account revocation are separate controls. |
| Calendar event display | Event information is held in application memory and the embedded Calendar display. Successful disconnect clears displayed Google events; exiting the application releases its in-memory information. The original Google events remain at Google. |
| Gmail content and attachments | Messages and threads are processed and cached for display. Attachment previews and downloads can create temporary files on the device. Files deliberately saved by a user remain in the selected location. Disconnecting alone does not guarantee their deletion. |
| AI and dictation records | The relevant provider processes submitted inputs and generated outputs under the applicable API feature and configuration. Generated text or transcripts can appear in application diagnostics; retention depends on the local logging environment. Content added to a draft, sent message, or business record follows that record's retention. |
| Account, consent, support, and security records | Records are kept as needed for administration, support, communication preferences, abuse prevention, and applicable tax, legal, or dispute obligations. Limited suppression records may be kept to honor opt-outs. |
| Integration reports and recipient copies | Reports already received by CARFAX, messages delivered to recipients, and independent copies held by other services are subject to their applicable retention and deletion processes. Ending future transmission does not automatically erase prior copies. |
Deletion requests and exceptions
When we receive a deletion request, we verify identity or authority as appropriate, identify records within our control, and delete or arrange deletion where required. Limited records may remain where a valid legal obligation or permitted security, fraud-prevention, or legal purpose requires retention. We explain applicable exceptions where required. Retained information must not be repurposed in a way that violates the restrictions that continue to apply.
For a verified request concerning Google data held by VIP, we delete applicable stored information within a reasonable period, except where retention is required by law or is necessary for permitted security, fraud-prevention, or legal purposes consistent with Google's policies. Any shorter deadline required by applicable law applies. We do not retain Google data indefinitely merely because a copy might be useful for an unrelated future purpose.
Backup copies may remain until the applicable backup cycle expires and must remain protected against unrelated use. A backup's existence is not authorization to restore deleted information into active use contrary to a valid request. The actual retention process depends on who controls the backup and applicable legal requirements.
VIP cannot directly erase information existing only on a shop's equipment, in an independent recipient's inbox, in the user's Google account, or under another independent service's control. We can help identify relevant controls or the appropriate request recipient. A local uninstall, subscription cancellation, account disconnect, Google revocation, and deletion request are separate actions. Shops should consider applicable recordkeeping duties before deleting business records.
11. Your choices and privacy requests
You can choose whether to connect Google services, use AI assistance or dictation, participate in optional integrations, or supply information that is not needed for a selected function. Declining required information or withdrawing necessary permission can make the affected feature unavailable. Ending CARFAX or Labor Guide participation has the specific feature consequences described above.
If you do not wish to use VIP under the disclosed practices, you can stop using the affected services and contact us about cancellation, account closure, exports, or deletion as appropriate. Uninstalling an application does not necessarily cancel billing, revoke a third-party authorization, remove separately saved files, or delete records maintained by a shop. Use the relevant control or contact route for each requested action.
Rights that may apply
Depending on your location, VIP's role, the information concerned, and the law that applies, you may have rights to access or obtain a copy of personal information; correct inaccuracies; request deletion; withdraw consent; object to or restrict processing; or opt out of a sale, sharing for targeted advertising, or certain profiling. Additional rights can include limiting particular uses of sensitive information, using an authorized agent, appealing a denied request, and complaining to a privacy regulator. We will not unlawfully discriminate against a person for exercising an applicable right.
This description does not claim that every privacy law applies to every VIP operation or that every request must be granted without verification or a lawful exception. We assess requests under the applicable requirements and our role. Withdrawal of consent does not make earlier lawful processing unlawful, and it does not remove a separate lawful obligation to retain a particular record.
How to make a request
Email info@vip-shop-management.com with the subject Privacy request, or call 248-820-5333. Identify the shop or account, describe the information concerned, and tell us the action requested. Our previously published contact, vipshopmanagement@gmail.com, is also provided for continuity. Do not send passwords, OAuth tokens, unnecessary identification documents, or more sensitive information than is needed to describe the request.
We may request proportionate information to verify identity, control of an account or telephone number, or authority to act for another person or business. Verification protects against unauthorized access, disclosure, or deletion. If we process the records for a shop, we may direct the request to that shop and assist it as appropriate. We respond within the period required by applicable law, explain applicable exceptions, and provide an appeal route where required.
Reasonable verification also applies when registering a mobile number or granting account access where the relevant feature requires it. The same contacts, or an available website contact form, may be used for questions about consent, participation, and opt-in or opt-out choices.
12. Security and support access
We use reasonable administrative, technical, and organizational safeguards appropriate to the information and service to protect against unauthorized or unlawful access, use, disclosure, alteration, loss, and destruction. Google and OpenAI API communications use HTTPS. OAuth credentials and tokens are sensitive authentication information and must be used only for authorized access and protected against unauthorized disclosure. Access should be limited to the systems, functions, and authorized personnel needed for the relevant purpose.
No software, device, transmission, account, or backup method can be guaranteed completely secure or continuously available. A security limitation does not excuse VIP from reasonable safeguards, required incident handling, or other duties that apply under law, contract, or the Google data restrictions. We do not represent that an unverified encryption method, certification, audit result, or specific recovery guarantee applies merely because information is stored electronically or in a cloud service.
Shops must manage authorized users, protect passwords and passcodes, secure Windows accounts and devices, restrict physical access, maintain supported software, configure appropriate network access, and keep and test suitable backups. Shared workstations can expose displayed records to other users. Lost devices, malware, excessive permissions, unattended screens, or insecure independent copies can compromise information outside VIP's direct control.
Remote support and reporting concerns
Remote support can expose records visible on the shared screen or otherwise made available for troubleshooting. Close unrelated records, confirm the support recipient, and authorize only the access needed for the issue. A subscription or general request for help does not provide blanket permission to examine personal mail or calendars. Specific Google-data access requires the affirmative agreement or another permitted circumstance described in Section 4.
Report suspected unauthorized access, disclosure, account misuse, or a security issue using the contact details below. Describe the issue without including credentials or unnecessary sensitive records. Prompt reporting can help investigation and containment. Any notices to affected people, customers, providers, or authorities must follow the applicable requirements.
13. Website technology, advertising, and third-party links
This policy page itself does not set cookies or load third-party advertising or analytics scripts. The website server can still receive ordinary request information, including IP address, browser details, requested pages, referring information where supplied, and timestamps. The absence of a cookie-setting script on this page does not establish that every other site function or independent provider uses no cookies or similar technology.
Draft factual item: reconcile the original cookie statements
The previous notice said VIP did not send identifying cookies or use session or persistent cookies, while later paragraphs described cookies in logs and their potential use for preferences, personalized content, and usage measures. Verify the website's actual cookies, browser storage, embedded services, and provider behavior before publication. This draft does not silently withdraw a prior privacy promise or establish consent to new tracking.
A cookie is a small value stored by a browser. Session cookies normally last for the session; persistent cookies can remain until their expiration or removal. Browser storage and similar technologies can also maintain state or preferences. Other website functions, embedded services, and sign-in providers may use these technologies to operate their features. Actual uses must be described accurately, and any legally required choice for nonessential tracking must be provided before it is used.
Browser controls can restrict or remove cookies and stored information. Restrictions can affect sign-in, preferences, or functions that depend on that storage. Removing browser data does not delete records in a local or cloud shop database, revoke Google permissions, or necessarily erase server logs or provider records.
Advertising and links
VIP's product is provided without third-party advertising. If that practice changes, we must update the relevant disclosures and provide any required notice and choices before introducing a materially different information use. This statement is not permission to use customer records for future advertising without meeting those requirements.
Google API data is not used for website advertising, tracking profiles, targeted advertising, personalized advertising, or retargeting, regardless of technologies used elsewhere. SMS mobile information and opt-in records are not disclosed for another party's marketing or promotional purposes.
Links to websites, videos, social media, meeting services, payment pages, or other external destinations do not place those services under VIP's control or incorporate their entire privacy practices into this policy. Review their notices before supplying information. A third-party link is not a guarantee of its accuracy, security, or availability, and it does not waive responsibilities VIP has for its own conduct.
14. International users and children
VIP is based in Michigan, United States, and its services are primarily directed to United States business users. Information can be processed in the United States and, depending on the feature and provider, other countries where the relevant provider operates. Privacy and government-access rules can differ between locations.
Applicable international-transfer safeguards and legal requirements must be satisfied where they apply. Merely visiting the website, continuing to use a product, or accepting a Michigan-law contractual provision does not waive a person's mandatory privacy rights or substitute for a required transfer mechanism. A choice-of-law provision concerning commercial terms does not by itself resolve every privacy-law obligation.
VIP shop-management accounts are intended for adult business users, not children under 18. If you believe a child provided personal information directly to VIP without appropriate authorization, contact us so we can investigate and address it. A shop's records or a user's appointments may incidentally mention family members; that does not make the service directed to children or authorize unnecessary collection about them. Shops and users remain responsible for limiting the information they submit to what is appropriate for the requested service.
15. Changes to this policy
We may revise this policy as services, operations, providers, or applicable requirements change. The published policy will identify its latest revision date. Review the current notice when using a new feature or considering a different integration. Where required, we provide additional notice of a material change and obtain consent before implementing a new use.
The original notice supplied for this revision was last modified September 16, 2026. This expanded review draft was prepared September 18, 2026; its preparation date is not a claim that it has been published or accepted by existing customers.
Continued use alone is not treated as affirmative consent to a new use of Google user data or another processing activity for which a separate consent is required. A change does not retroactively authorize conduct that was not permitted when information was collected. Google Limited Use commitments and SMS restrictions are not displaced by general amendment language.
Changes to commercial terms, subscriptions, support, or legacy editions are addressed separately in the Service Terms and the applicable customer agreement. A change to a privacy disclosure does not silently convert a legacy one-time-purchase license into a subscription or create a new payment obligation. Questions about a change may be directed to the contacts below.
16. Contact VIP
VIP Shop Management Inc.
Michigan, United States
Email: info@vip-shop-management.com
Previously published email: vipshopmanagement@gmail.com
Telephone: 248-820-5333
Website: vip-shop-management.com
For access, correction, deletion, consent or opt-out questions, Google-connection assistance, or another privacy matter, include Privacy request in the email subject and identify the relevant shop or account. Never send a password or authorization token.
Contact the servicing shop about its repairs, invoice, estimate, employee records, or message content. Contact VIP if you need help identifying the responsible shop or making a request concerning information within VIP's control.
17. Additional privacy controls for hosted services and shared records
Personal information and deidentification
Personal information includes information that identifies, relates to, or can reasonably be linked to an individual, directly or together with other information, as defined by the law that applies. Account identifiers, message metadata, vehicle and service records, device information, and network addresses can identify a person in context even when a name is absent. Replacing a name with a code does not necessarily make the record anonymous.
Information is not treated as deidentified solely because direct identifiers have been removed. Where deidentified information is used, applicable safeguards against reidentification and restrictions on recipients must be observed. Google information remains subject to Section 4, including when aggregated, anonymized, or derived. These definitions do not authorize an additional collection, sale, training use, or disclosure.
Access within a shop and information sent to recipients
A shop must give each administrator and user only the access appropriate to that person's duties, review permissions when duties change, and remove access when it is no longer needed. Authority to administer the shop's VIP account does not automatically authorize access to a person's separate Google account or override the account holder's Google permissions. Access to one shop's records does not authorize access to another shop's records.
When a shop sends a message, document, image, invoice, inspection report, approval request, or link, the intended recipient receives the information included in that communication. Recipients may retain a copy, download an attachment, or forward information outside the original workflow. Verify the recipient and include only information needed for the purpose. Protect links and attachments that provide access to records and use available access controls appropriate to the feature. Sharing a record with a selected recipient does not make the underlying shop database generally public. VIP's own security and information-handling responsibilities continue to apply.
Providers acting on VIP's behalf
Provider access must be limited to the information and functions needed for the authorized service. Appropriate confidentiality, security, use, retention, and deletion requirements must apply to providers processing information on VIP's behalf, including permitted subcontractors where used. Instructions to a provider must remain consistent with this policy, the selected service, and applicable law.
A provider's involvement does not grant it an independent right to advertise with shop records, train generalized AI models on Google information, sell SMS opt-in or consent information, or otherwise disregard a restriction in this policy. A need-to-know confidentiality arrangement does not itself satisfy the stricter rules for human access to Google data. A provider acting independently for a separately selected service may have its own notice, while VIP remains responsible for its own selection, instructions, disclosures, and processing to the extent required by law or agreement.
Payment information and transaction records
Depending on the selected payment feature, information may be submitted directly to a payment service that processes it under its own applicable notices and terms. VIP may handle account information, transaction references, subscription records, reconciliation details, and support records needed for the transaction. The actual data flow depends on the service used; the information supplied to a payment provider is not necessarily the same information received or stored by VIP.
Use the approved payment workflow for sensitive payment details. Do not place full card information or card security codes in ordinary repair notes, email, SMS, AI prompts, attachments, or support correspondence. Requests about a payment provider's independent records may require contacting that provider. VIP will address requests concerning information within its own control under Section 11. The commercial responsibilities for selected payment features are addressed in T31.
Legal demands and notice
When responding to a demand for information, VIP will assess the request's authority and scope as appropriate and limit disclosure to the lawful purpose and information permitted or required. Where required, or otherwise lawful and reasonably practicable, VIP will notify the affected shop or person so that an available objection or protective measure can be considered. Notice may be restricted by law, an enforceable order, urgency, or a legitimate security requirement.
VIP does not undertake to act as the shop's lawyer, contest every demand, or guarantee advance notice in every case. Applicable duties to notify, assess, object, preserve, or cooperate still apply. A general dispute, investigation, or contract-enforcement clause does not expand the permitted disclosures of Google data or remove the other specific restrictions in this policy.
Browser preferences and rights requests
Browser cookie settings, a browser's Do Not Track preference, and legally recognized opt-out preference signals are different mechanisms. A browser preference does not by itself identify or delete every record in a shop database or at an independent provider. VIP must honor a recognized signal for covered processing where applicable law requires it. The website-technology disclosures and review item in Section 13 apply; contact VIP using Section 16 for a privacy request or a question about an available choice.
Service terms and software license
Service Terms, Software License & Allocation of Risk
These terms govern the VIP Shop Management website, software, applications, subscriptions, integrations, and related services provided by VIP Shop Management Inc., a Michigan corporation ("VIP"). "You" means the business acquiring or using the product and, where applicable, its authorized representative. "Shop" means that business. "Pro" means VIP Shop Management Pro. "Legacy software" means the discontinued VIP Shop Management Generations 1–7, including copies originally licensed for a one-time payment.
These terms address licensing and commercial responsibilities. The Privacy Policy above separately explains information handling. Specific Google user-data restrictions, SMS consent protections, applicable third-party license rights, non-waivable legal rights, and an applicable separately signed agreement prevail over inconsistent general wording on this page. A privacy notice does not by itself establish acceptance of a new commercial obligation.
Read the terms applicable to your version
Legacy one-time-purchase licenses and Pro subscriptions are different. The monthly billing and subscription-expiration provisions do not convert an existing paid-up legacy license into a subscription. Read Section T12 for continued offline use, the download link, deprecation, discontinued services, and migration restrictions.
The prominent warranty disclaimer and liability limitations apply only to the extent permitted by law and subject to the express commitments and exceptions stated here.
T1. Agreement, authority, and eligibility
Review these terms before acquiring, installing, activating, or using the software or services. Where VIP presents an acceptance process, completing that process establishes agreement to the terms presented. Use following adequate notice may also constitute acceptance where applicable law permits. If you do not agree to the terms applicable to a new service, do not activate or use that service. The effect of revised terms on an existing license remains subject to that license, adequate notice, any required acceptance, and applicable law.
You must be at least 18 years old and legally competent to enter an agreement. If acting for a company, you represent that you have authority to bind it. The services are intended for business operations and authorized adult personnel, not for children. A parent or guardian's permission does not create an exception to the minimum age for using a VIP account.
You must provide accurate registration and billing information and keep it current. You are responsible for deciding which employees, contractors, or workstations may access your account and records, assigning appropriate permissions, safeguarding credentials, and removing access when personnel leave or their responsibilities change. Notify VIP promptly of suspected unauthorized access. Do not disclose another person's credentials or use an account without authority.
You may not use the services in violation of applicable export controls or sanctions, from a jurisdiction where the transaction is prohibited, or for a person or entity on a prohibited-party list where the restriction applies. You are responsible for the legality of your own use and for complying with laws applicable to your business, employees, customers, and communications.
T2. Software license and restrictions
Subject to the license purchased or subscription selected, your compliance with applicable terms, and any separately signed agreement, VIP grants a limited, non-exclusive license to use the software for your shop's legitimate internal business operations. The software is licensed, not sold as an ownership interest in VIP's intellectual property. An authorized one-time license grants the rights provided by its purchase terms; a Pro subscription grants access for the applicable subscription period.
You may allow access only to personnel and installations covered by your license or plan. You may not resell access, operate an unauthorized service bureau, sublicense, rent, lend, distribute, transfer, duplicate, or make the software available to another business without VIP's written authorization, except where a specific license or applicable law permits. Charging your customers for legitimate repair services does not violate the internal-business-use license.
You may not copy protected code or materials except for permitted installation, backup, or other authorized purposes; remove ownership notices; circumvent licensing, authentication, subscription, or security controls; obtain unauthorized access to another shop; introduce malicious code; overload or disrupt the services; or use automated access that violates the applicable service rules. You may not reverse engineer, decompile, disassemble, alter, or create derivative works of proprietary software except to the extent an applicable law or third-party license expressly permits.
Nothing in these restrictions reduces rights separately granted by an open-source license. Neither a legacy download nor access to an installer grants a new license to an unlicensed user or expands the number of permitted installations. Keep the purchase and license records needed to establish your entitlement.
T3. Shop records and professional responsibilities
The shop retains its rights in the information it supplies and is responsible for its authority to collect, import, store, use, and disclose that information. You authorize VIP to process records to provide the features you select, subject to the Privacy Policy, your instructions where applicable, and the specific restrictions governing Google data and messaging information.
The shop is responsible for customer identity, vehicle identity, VIN and license-plate accuracy, vehicle condition, inspections, diagnosis, repair recommendations, parts selection, labor times, estimates, taxes, fees, discounts, payments, invoices, employee records, customer approvals, and the accuracy of messages sent in its name. Review calculated and imported results before relying on them. A displayed calculation or status is not independent proof of payment, consent, legal compliance, a completed repair, or a vehicle's safety.
Maintain the documentation and retention practices your business requires, including authorization records and records needed for tax, accounting, employment, warranty, or repair-law purposes. VIP's retention schedule is not a substitute for your obligations. Do not assume that disconnecting a service, deleting a record, or canceling a subscription preserves a recoverable copy.
Inspect imports, exports, merges, conversions, and bulk changes against source records. Check mappings, identifiers, amounts, dates, time zones, duplicates, attachments, and record counts. Keep a verified backup before such operations. A successful completion message does not establish that every source field was supported, mapped correctly, or retained. Report discrepancies promptly and avoid further changes that could overwrite evidence or recovery options.
The software assists business administration. It does not replace a qualified technician's judgment, manufacturer procedures, required safety checks, legal or accounting advice, or the shop's customer agreements. The shop remains responsible for the work it performs and the representations it makes.
T4. Equipment and software requirements
You must provide, configure, and maintain suitable hardware, operating systems, network access, database components, permissions, displays, and storage for the specific release installed. Verify current requirements before purchase, installation, migration, or an operating-system change. A specification for an older release is not a compatibility promise for a later release, an unsupported operating system, or a changed third-party component.
VIP uses MySQL database technology in relevant installations. MySQL is a relational database system using SQL. Database-engine availability, compatibility, configuration, licensing, integrity, and backup requirements remain material to operation; use of MySQL does not guarantee speed, reliability, successful recovery, or freedom from defects in a particular environment.
MySQL and other third-party components remain governed by their own licenses. The applicable GPL may permit commercial operation, copying, redistribution, sale, and modification, subject to its actual conditions, including any source-code and notice obligations that apply. This page does not grant rights beyond those licenses, declare every MySQL distribution to have the same license, or excuse compliance. Consult MySQL's official information and the license distributed with your component.
The original published requirements are retained in Section T13 for historical reference. They are not a recommendation to install obsolete prerequisites. Obtain installers through VIP's downloads page or the relevant publisher, and obtain assistance when compatibility is uncertain.
T5. Local databases and mandatory backups
DAILY LOCAL BACKUP — SERVER COMPUTER ONLY
FOR A LOCAL DATABASE, THE SHOP MUST BACK UP ITS DATA TO A FLASH DRIVE EVERY BUSINESS DAY. ON THE COMPUTER THAT HOSTS THE DATABASE, OPEN VIP SHOP MANAGEMENT AND SELECT HELP → BACKUP DATA TO FLASH DRIVE. RUN THIS BACKUP FROM THE DATABASE SERVER COMPUTER ONLY, NOT FROM A CLIENT WORKSTATION. IN A STANDALONE INSTALLATION, THE COMPUTER THAT HOLDS THE LOCAL DATABASE IS THE SERVER FOR THIS PURPOSE.
CONNECT THE REQUIRED WORKING FLASH DRIVE TO THAT SERVER, COMPLETE THE BACKUP, AND VERIFY THAT A CURRENT, USABLE BACKUP WAS CREATED. PERFORM THE DAILY BACKUP AFTER THE DAY'S TRANSACTIONS AND KEEP ADDITIONAL VERIFIED COPIES BEFORE UPDATES, MIGRATIONS, RESTORES, OR BULK CHANGES. A CLIENT CONNECTION, A COPY OF THE CLIENT APPLICATION, OR AN UNVERIFIED FILE ON A CLIENT COMPUTER DOES NOT SATISFY THIS REQUIREMENT.
LOCAL BACKUP MANAGEMENT IS THE SHOP'S RESPONSIBILITY. DO NOT ASSUME VIP IS REMOTELY MAKING OR CHECKING YOUR DAILY LOCAL FLASH-DRIVE BACKUP. AUTOMATIC OR CONVENIENCE BACKUPS DO NOT REPLACE THIS MANUAL REQUIREMENT. IF A BACKUP FAILS, INVESTIGATE AND RESOLVE IT PROMPTLY; DO NOT ASSUME YOUR RECORDS ARE PROTECTED.
VIP DOES NOT GUARANTEE THAT LOST LOCAL DATA CAN BE RECOVERED AFTER A COMPUTER CRASH, SLOWDOWN, DISK FAILURE, CORRUPTION, MALWARE, POWER FAILURE, USER ERROR, DEFECTIVE FLASH DRIVE, OR MISSING BACKUP. RECOVERY MAY BE IMPOSSIBLE. THE SHOP MUST MAINTAIN AND VERIFY ITS BACKUPS, SUBJECT TO THE EXPRESS COMMITMENTS AND LEGAL EXCEPTIONS IN T19–T20.
Mandatory local backup responsibility
For a local database installation, a dedicated flash drive is mandatory. Keep it connected to the database machine at all times for the required backup process, including scheduled and unattended backups. You are responsible for ensuring the drive is present, accessible, writable, and has sufficient capacity.
The local database is stored on user-controlled equipment. The shop is responsible for its backup and restore arrangements. Perform and verify daily backups of actively changing records and maintain additional weekly or other recovery copies appropriate to your business. The original daily/weekly backup instruction does not mean a weekly backup will protect a week's intervening transactions.
VIP may attempt automatic backups to a local or designated directory, including a directory such as VSM. These attempts are a convenience, not a guarantee, and do not replace the dedicated flash drive requirement. An extra copy on the same computer or physical disk can be lost with the working database. A backup file that exists may still be incomplete, outdated, corrupt, inaccessible, or impossible to restore.
Verify completion, check the age and size of backup files, investigate errors, and periodically test restoration in a suitable separate environment. Retain more than one generation of backups so a corrupt or mistaken change does not replace every recoverable copy. In addition to the required connected drive, maintain a separate protected copy, such as an appropriately secured offline or off-site copy. A continuously connected drive can also be affected by ransomware, electrical damage, deletion, theft, or a failed backup process.
Replace defective drives and do not overwrite the only known good backup. Before a restore, preserve the existing database and confirm the intended recovery date, machine, database, and backup source. Restoring an older copy may replace newer records and undo transactions. The shop is responsible for authorizing that choice and reconciling the restored records.
To the fullest extent permitted by law and subject to Section T20, VIP and its officers, directors, employees, and agents are not liable for loss, corruption, overwritten records, failed backups, or interruption resulting from local equipment, defective media, inadequate backup arrangements, unauthorized changes, or other causes outside VIP's responsibility. Backup and restore operations carry risk; assistance from VIP does not transfer control of your equipment or guarantee successful recovery.
T6. Machine, network, and security limitations
COMPUTER, NETWORK, INTERNET, AND RECORD-ACCURACY WARNING
VIP DOES NOT GUARANTEE THAT A COMPUTER WILL RUN AT A PARTICULAR SPEED OR REMAIN FREE OF SLOWDOWNS, FREEZES, CRASHES, OPERATING-SYSTEM ERRORS, HARDWARE FAILURES, NETWORK ERRORS, OR INTERNET INTERRUPTIONS. THESE CONDITIONS MAY PREVENT, DELAY, DUPLICATE, OR INTERRUPT SAVING, PRINTING, SENDING, SYNCHRONIZING, OR BACKING UP RECORDS. AFTER AN INTERRUPTION, VERIFY THE RESULT BEFORE REPEATING A TRANSACTION OR RELYING ON A DISPLAYED STATUS.
NO GENERAL STATEMENT ABOUT THE SOFTWARE GUARANTEES ERROR-FREE ESTIMATES, INVOICES, TAXES, PAYMENTS, REPORTS, OR RECOVERED DATA. THE SHOP MUST VERIFY ITS OUTPUT, KEEP THE REQUIRED PAPER RECORDS, AND COMPLETE ITS REQUIRED BACKUPS. THE RESPONSIBILITY ALLOCATION, EXPRESS COMMITMENTS, AND MANDATORY LEGAL EXCEPTIONS IN T19–T20 REMAIN CONTROLLING.
VIP does not manufacture, continuously monitor, maintain, or control your computers, operating system, hardware, peripherals, power supply, local network, or independent software. You are responsible for keeping that environment functional, supported, adequately secured, and compatible with the installed release.
- Hardware and storage: CPU faults, memory failures, damaged disks or flash drives, disk read/write errors, file-system corruption, insufficient space, overheating, defective power supplies, and power interruptions can damage records or prevent operation.
- Malicious software: viruses, worms, Trojan horses, spyware, ransomware, compromised removable media, malicious attachments, or third-party activity can interfere with the application or expose records.
- Security controls: firewalls, antivirus and endpoint protection, operating-system policies, restricted permissions, blocked processes, and denied access to backup locations can prevent required connections or file operations.
- Configuration and operation: disabled services, terminated background tasks, forced shutdowns, database misconfiguration, incorrect credentials, unsuitable network settings, poor maintenance, and interfering third-party software can interrupt saving, syncing, or backup.
Review configuration with qualified assistance. Where required, allow the legitimate vip.exe application and necessary services through appropriate, narrowly configured security rules. Do not indiscriminately disable antivirus protection or open unrestricted network access. Verify that the application can reach its approved services and write to the required database and backup locations.
Blocking VIP or its required connections can stop CARFAX vehicle-history exports, disable QuickVIN eligibility or access, prevent updates, and interrupt other authorized integrations. Those consequences do not authorize bypassing security rules or sending information after an opt-out. Correct the configuration or discontinue the affected feature.
Subject to Section T20 and applicable law, VIP is not responsible for failures caused by these user-controlled or third-party conditions. The absence of a warning, or the application's continued operation, does not establish that a machine, network, or backup is healthy.
T7. Cloud databases and recovery
CLOUD DATABASE BACKUPS ARE MANAGED BY VIP
FOR VIP'S CLOUD DATABASE SERVICE, VIP MANAGES THE CLOUD DATABASE AND ITS BACKUP OPERATIONS THROUGH THE APPLICABLE HOSTING ARRANGEMENT. THE SERVER-ONLY HELP → BACKUP DATA TO FLASH DRIVE PROCEDURE IN T5 IS THE SHOP'S REQUIREMENT FOR A LOCAL DATABASE INSTALLATION. IT DOES NOT TRANSFER MANAGEMENT OF VIP'S CLOUD BACKUPS TO THE SHOP.
CLOUD MANAGEMENT DOES NOT GUARANTEE ZERO DATA LOSS, ERROR-FREE TRANSACTIONS, UNINTERRUPTED INTERNET ACCESS, OR SUCCESSFUL RESTORATION IN EVERY CASE. THE SHOP MUST STILL REVIEW ITS RECORDS, REPORT DISCREPANCIES, RECONCILE RECOVERED TRANSACTIONS, AND RETAIN THE PRINTED AND SIGNED BUSINESS RECORDS REQUIRED BY T41. THE EXISTING CLOUD RECOVERY TERMS AND LEGAL EXCEPTIONS CONTINUE TO APPLY.
VIP recommends its cloud database option where appropriate for the shop's needs. Cloud data is maintained on managed infrastructure, including third-party cloud services such as Amazon Web Services (AWS), intended to support availability and redundancy. This recommendation and infrastructure design do not guarantee uninterrupted service, immediate synchronization, error-free storage, or successful recovery.
Cloud systems may experience transmission errors, delayed or interrupted writes, internet or hosting outages, database-engine failures, replication or restoration problems, corruption, and other infrastructure incidents. The previously disclosed potential loss window includes up to 24 hours of data. That statement describes a potential recovery gap, not a service-level guarantee, a promise that every backup is current, or an assurance that no incident could involve a larger loss.
Review your cloud records and notify VIP within 24 hours after discovering missing, incorrect, or unexpected changes. Report the affected records and approximate time and preserve relevant evidence. Delay can reduce or eliminate available recovery options. The reporting requirement does not waive rights that cannot lawfully be waived or eliminate VIP's own responsibilities.
Internet providers, cloud providers, database engines including MySQL, network transport, and infrastructure beyond VIP's direct control can affect availability and data integrity. To the maximum extent permitted by law, the exclusions in Section T20 apply to resulting loss, delay, failed transactions, lost profits, and interruption. Neither a local database nor a cloud subscription includes an unstated uptime, restoration-time, or recovery-point guarantee.
VIP will make commercially reasonable efforts to investigate reported issues, assist with recovery where possible, and support restoration of operations. It may need the shop's cooperation, permissions, source records, or a backup. These efforts do not establish an admission of fault, guarantee a result, or eliminate an applicable contractual protection. The shop remains responsible for reviewing recovered data and reconciling transactions before relying on it.
T8. Subscriptions and professional services
VIP Shop Management Pro is a subscription product. The subscription begins when payment is successfully processed and renews on the corresponding billing date each successive month until canceled or otherwise terminated under the applicable terms. The selected order, accepted quote, or separately signed agreement identifies the price, billing terms, included services, and any agreed limitations. Check those details before authorizing payment.
The historical Pro prices of $109 per month for cloud and $65 per month for local database service are preserved in Section T13. Their appearance in an archived notice does not establish a new current offer, increase an agreed price, or override a customer's existing arrangement. VIP must disclose an applicable price or plan change as required before it takes effect.
Installation, migration, configuration, training, recovery work, customization, and other professional services may require a separate scope and quote if not included in the plan. Confirm charges and deliverables before authorizing work. A software subscription does not automatically include replacement hardware, independent operating-system repair, third-party subscriptions, or every requested customization.
Ongoing access to a subscription feature depends on an active qualifying subscription and the feature's availability. A legacy one-time payment does not purchase a Pro subscription or indefinitely fund online services, third-party charges, cloud hosting, new releases, or technical support unless an applicable original purchase agreement expressly provides otherwise.
T9. Cancellation, nonpayment, and access after cancellation
You may cancel by contacting info@vip-shop-management.com. Provide sufficient account information to identify the subscription, state the cancellation request clearly, and keep a copy. Do not include passwords or payment-card security codes. Contact VIP promptly if you do not receive acknowledgement or believe a charge occurred after an effective cancellation.
The earlier policy also permitted termination by stopping payment. Deliberately stopping payment remains a means of ending paid access under that legacy wording; however, a failed or blocked payment does not reliably communicate whether you intended cancellation, had a card problem, or disputed a charge. Send written notice to avoid ambiguity. Nonpayment may result in suspension or termination, and does not itself resolve amounts already properly owed or identify every subscription you wish to cancel.
On termination or expiration, affected subscription features may be disabled immediately as permitted by the agreement and applicable law. Arrange needed exports and copies before access ends. Cancellation does not guarantee continued hosted access, restoration of deleted data, or compatibility of exported files with another program. Contact VIP about export assistance while the account remains accessible.
Fees are not ordinarily prorated or refunded for partial months. The first-paid-month refund commitment in Section T10, an applicable separate written agreement, and mandatory law take precedence over that general rule. Canceling a subscription does not convert or cancel an independently held legacy paid-up license, revoke your Google authorization automatically, or constitute a request to delete all retained records.
T10. First-month refund and no-return policy
If you are dissatisfied during the first month of your paid subscription, VIP offers a full refund of that first subscription month's payment when you contact VIP before that subscription month expires. Submit the request to info@vip-shop-management.com with information identifying the account and subscription. VIP may reasonably verify eligibility and payment records.
After the first paid month, no ordinary refunds or prorated refunds are offered for subscription fees, unused time, or partial billing periods, except where required by law or separately agreed in writing. VIP may, at its discretion, consider a goodwill refund outside the stated offer; that discretion does not permit denying an eligible first-month refund promised above.
NO RETURNS: licensed software is non-returnable, subject to the stated first-month subscription refund, applicable purchase terms, express commitments, and mandatory legal remedies. This subscription refund offer does not retroactively create a refund period for a legacy one-time purchase or automatically cover a separately quoted service; the applicable purchase or service terms control those transactions.
A refund or cancellation does not erase independent obligations concerning customer records, outstanding authorized work, privacy, or data security. Preserve necessary business records and discontinue use of any subscription access that ends with the cancellation or refund.
T11. Pro support, troubleshooting, and mandatory updates
Active Pro subscribers receive the technical support applicable to their plan, including priority support resources, remote troubleshooting, email and telephone support, and available software updates and upgrades. Support depends on the issue, the installation, provider availability, and the shop's cooperation. No particular response time, resolution time, or successful outcome is guaranteed unless expressly agreed in writing.
Provide accurate information about the version, environment, symptoms, and recent changes. Before a support session, back up relevant records, obtain authority to permit access, and close unrelated applications or personal information. Remote support does not authorize unrestricted access to Gmail or Calendar information; the specific consent and access limitations in the Privacy Policy continue to apply.
VIP may require updates for security, compatibility, bug fixes, new features, or continued operation of supported services. Install the applicable supported release and maintain required dependencies. A refusal or inability to install a required update may prevent a supported or connected feature from functioning. Back up before updating and report failed installations promptly.
VIP may add, remove, modify, replace, or retire features, subject to applicable agreements, required notice, and law. An update is not a guarantee of uninterrupted operation or the preservation of every third-party feature. The mandatory-update provision does not override the legacy offline/no-lock commitment in Section T12 or convert a paid-up license into Pro.
Standard included technical support is reserved for active Pro subscriptions. Historical paid support for older versions is described in Section T13; any assistance presently offered for an unsupported product must be separately confirmed. Users without an active Pro subscription may consult the VIP tutorial video channel. An archived tutorial may describe an older release and is not a current compatibility guarantee.
T12. Legacy Generations 1–7: one-time purchase, continued use, and deprecation
Deprecated software — continued downloads are not a recommendation
VIP Shop Management Generations 1–7 are legacy, deprecated products. VIP continues to make the legacy installer available for eligible existing license holders, but does not recommend continued production use. VIP strongly recommends evaluating a supported Pro subscription.
One-time purchases remain distinct from subscriptions
Some legacy versions were licensed for a one-time payment. An existing valid paid-up legacy license is not converted into monthly billing merely because VIP introduced Pro, ended support, published new terms, or continues to provide a download. The original purchase agreement governs the rights acquired. This page does not retroactively withdraw an express promise made with that purchase.
Unless the applicable original agreement expressly states otherwise, a one-time payment for the legacy software does not include perpetual technical support, indefinite updates, replacement computers or operating systems, new product generations, Pro, cloud hosting, ongoing text messaging, Parts Catalog access, CARFAX access, or other continuing third-party services. A software license and an ongoing service entitlement are separate.
Continued offline use and no lockout for declining Pro
VIP's previously published commitment remains: Generation 7 can run offline, and a properly licensed legacy copy will not be locked solely because support ended or the user declines to subscribe to Pro. Existing users may continue to use their licensed Generations 1–7 under the applicable original license. Offline capability of a particular earlier generation depends on that product; this statement does not add a technical feature it did not have.
This commitment concerns continued use of the licensed offline product. It does not mean that a discontinued network service will remain available, that the program will work on every future computer, that a damaged database can be recovered, or that lost installers, license records, or dependencies can always be reconstructed. It also does not authorize an unlicensed installation, unlawful use, or a violation of the applicable original license.
Legacy downloads
LEGACY GENERATION 7 DOWNLOAD FOR EXISTING LICENSE HOLDERS
https://vip-shop-management.com/downloads-additional.php
THE LEGACY PRODUCT IS DEPRECATED AND CONTINUED PRODUCTION USE IS NOT RECOMMENDED. DOWNLOAD AVAILABILITY DOES NOT RESTORE RETIRED SERVICES OR CREATE A NEW SUPPORT, SECURITY, COMPATIBILITY, OR DATA-RECOVERY GUARANTEE. EXISTING VALID ONE-TIME-PURCHASE, OFFLINE-USE, AND NO-LOCK RIGHTS REMAIN AS DESCRIBED IN THIS SECTION.
The Generation 7 download remains available through VIP's additional downloads page. Its availability is a convenience for eligible license holders and does not represent active support, a new warranty, certification of security, or a recommendation to install it on a production machine. Preserve authorized installers, applicable license information, and verified backups. Download hosting is subject to availability; no indefinite hosting promise is created, and a hosting change does not itself cancel an existing paid-up license.
End of support and compatibility risk
The previously announced end-of-support date for Generation 7 was December 12, 2023. The earlier notice contemplated only very minimal updates after retirement, not continued full support or a guaranteed update schedule. Any occasional assistance or update does not restart the support lifecycle or create an obligation to supply further fixes.
The original legacy product depended on the Windows environment and other components identified in Section T13. Microsoft, database publishers, security vendors, hardware manufacturers, and other third parties can change or discontinue their products without VIP's control. A Windows update, replacement computer, certificate or authentication change, security rule, database update, or missing dependency may prevent installation, startup, printing, saving, restoration, or another function. VIP does not warrant continued compatibility or undertake to redesign a retired product to address those changes.
Use of deprecated software is at the user's own risk to the extent permitted by law. Risks include unpatched defects, security vulnerabilities, unreliable integrations, unsupported prerequisites, inaccurate output, interruption, and loss or corruption of records. The disclaimers in Sections T19–T20 apply subject to the original license and legal exceptions. Retaining access to an old download does not mean VIP has determined the product remains suitable, secure, or legally sufficient for your operation.
Older updates, support, and discontinued connected services
The historical instruction for Generations 1–6 was to upgrade to the last available Generation 7 release through Help → Check for Updates. This instruction is retained as historical guidance; it does not mean those retired products now receive ongoing updates. Confirm compatibility and back up before attempting an available update.
Legacy Parts Catalog, text messaging, CARFAX QuickVIN, vehicle-history reporting and viewing, and the CARFAX Shop Loyalty Program were subject to the retirement notices in Section T13. Continued offline use does not restore those services. Access to a current equivalent requires the relevant supported product, qualifying plan, authorization, and current provider availability.
Regular technical support is available to active Pro subscribers. VIP may separately agree to limited paid help for a legacy installation if available; historical support prices are not a promise that a particular repair, installation, or recovery can still be performed. Contact info@vip-shop-management.com or 248-820-5333 before relying on assistance.
Migration to Pro is not reversible by downgrade
A Generation 7 database converted to Pro uses an incompatible data format. The conversion cannot be reversed by downgrading the Pro database to Generation 7. Review the decision carefully before authorizing migration. Preserve and verify a separate pre-conversion backup, confirm the installation and destination, and review migrated records before using them for business.
A pre-conversion backup preserves an earlier snapshot; it does not convert later Pro transactions back into the old format or make the migration reversible. Do not assume Pro records, features, attachments, or changes can be imported into a retired version. Discuss required exports and a transition plan in advance. A decision not to migrate does not remove the offline rights described above.
T13. Historical prices, support charges, and retirement notices
This section preserves the specific amounts, requirements, and dates published in the earlier combined policy so that customers can identify the notices affecting their older product. These are historical disclosures, not a new price list, a renewed service offer, or a change to an existing agreement. An actual purchase agreement, accepted quote, or applicable account arrangement controls the transaction to which it relates.
| Original item | Retained historical detail |
|---|---|
| Pro subscriptions | Cloud: $109 per month. Local database: $65 per month. Pro was offered only by subscription. |
| Legacy-to-Pro local transition | The $65 monthly Pro local plan replaced separate active Parts Catalog and text messaging subscriptions with one payment including those services. The notice said the separate subscriptions would be canceled on upgrade. |
| Legacy subscription cancellation | For customers who did not upgrade, the notice scheduled legacy Parts Catalog and text messaging cancellation for June 1, 2023, or earlier on a request by telephone at 248-820-5333 or email at info@vip-shop-management.com. |
| General paid-service retirement | The earlier notice announced retirement of paid services for Generations 1–7 beginning June 1, 2023, including Parts Catalog, text messaging, and CARFAX-related services. It also specified the separate CARFAX milestone dates below. |
| QuickVIN / license-plate and VIN decoding | Beginning July 1, 2023, QuickVIN was limited to active Pro subscribers and discontinued for Generations 1–7. |
| Generation 7 support | End of support: December 12, 2023. The earlier notice stated that very minimal updates might remain and advised against continued unsupported use. |
| CARFAX service history | Legacy reporting of vehicle history and access to vehicle-history information were announced to end after December 12, 2023. |
| CARFAX Shop Loyalty Program | The legacy program was announced to end on December 12, 2023. |
| Earlier legacy support eligibility | The earlier notice included technical support while a qualifying Parts Catalog and/or text messaging subscription remained active, before those subscriptions were retired. The later Pro-only support rule applies to standard included support now. |
| Troubleshooting and remote support fees | The earlier non-subscriber schedule listed $100 per troubleshooting incident and $100 per remote support incident. |
| Installation and configuration fees | The earlier schedule listed $100 for installation, potentially an additional $100 for technical support/troubleshooting, and possible $100 installation-related charges for configuration. Confirm availability, scope, and the actual quote before authorizing any work. |
| Previously published support hours | Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern time, at 248-820-5333. These historical hours are preserved as a record, not a current staffing or response-time guarantee; confirm current availability. |
Previously published system prerequisites
The original page listed Windows 10 or Windows 11; a 1920 × 1080 display at 100% scale or a 4K display at 200% scale; MySQL Server; MySQL Connector/NET 6.9.9; Microsoft .NET Framework 4 Client Profile (x86/x64); and Windows Installer 4.5. The download reference was VIP's downloads menu.
These version-specific historical prerequisites are retained for completeness. They are not a statement that every listed component remains supported or secure, that these are the current Pro requirements, or that installing them will resolve a problem. Consult current instructions and qualified support before changing a system.
The general retirement notice and the later service-specific dates are read together as staged retirement announcements. None reinstates discontinued services. If your records show an individual written commitment or a different billing arrangement, contact VIP to review that arrangement rather than assuming an archived paragraph changes it.
T14. Integrations, external websites, and partnership changes
Google, CARFAX, messaging carriers, AI providers, payment services, cloud providers, parts suppliers, and other third parties control their own services, access rules, charges, content, and availability. An integration can depend on valid credentials, user permission, account eligibility, provider approval, working connectivity, usage limits, and a continuing commercial relationship.
A provider or VIP may modify, suspend, discontinue, or terminate an integration or partnership in accordance with the applicable agreement and law. Reasons may include business priorities, pricing, market conditions, legal requirements, technical changes, security concerns, or provider decisions. VIP does not guarantee indefinite availability of any third-party service or a replacement with equivalent functionality.
VIP will use reasonable efforts to communicate significant changes through appropriate channels, reduce avoidable disruption, and consider alternative functionality when available. These efforts do not guarantee uninterrupted access or a particular substitute. An independently held legacy offline license is not canceled solely because an integrated service ends.
Links may appear in messages, event descriptions, attachments, service records, user submissions, or the website. VIP does not own, control, approve, or routinely edit every linked destination or third-party submission. Their content, downloads, security practices, transactions, and privacy terms are the responsibility of the relevant provider. Follow links and open attachments with care. A displayed link or integration is not an endorsement or guarantee.
You are responsible for permissions and accounts needed to use connected services and for reviewing their terms. General third-party disclaimers do not excuse VIP's own legal duties, specific promises about Google data, authorized-processing limits, or commitments concerning providers it uses on your behalf.
T15. VIP Labor Guide, shared data, and estimates
The VIP Labor Guide is available to active Pro subscribers without an additional Labor Guide access fee under the described feature arrangement. It supplies labor descriptions, suggested times, community ratings or votes, and averages derived from participating shops. Its shared-data arrangement, daily uploads, and email opt-out process are described in Privacy Section 8. Declining contributions ends access to the shared guide under that arrangement.
Descriptions such as "self-learning," "top-rated," or "based on real shop data" describe the contribution and rating model, not a warranty of accuracy, safety, representativeness, or manufacturer approval. The former description referred to data from thousands of shops; it is not an audited current participant count or a guarantee that the sample represents a particular repair. A frequently selected or highly rated time can still be wrong for your vehicle or circumstances.
Shared entries may contain errors, omissions, outdated procedures, unsuitable descriptions, duplicates, or estimates that do not account for configuration, condition, corrosion, diagnostics, additional work, or required equipment. Consult current OEM procedures, appropriate professional resources, and your own inspection. Independently verify the suggested work, labor time, safety precautions, parts, price, and customer authorization before proceeding.
VIP does not warrant the completeness, currency, suitability, or accuracy of the Labor Guide, AI estimates, or other contributed information. The shop assumes responsibility for its decisions and communications based on that information, subject to applicable law. Errors in a shared guide do not authorize an unsafe repair, inaccurate invoice, or unauthorized charge.
The original Labor Guide indemnity is retained and clarified in Section T21. It concerns third-party claims arising from the shop's contributions, misuse, or repair and business decisions within the stated limits. It does not authorize prohibited Google-data sharing or shift liability that the law does not allow VIP to shift.
T16. Email, SMS, approvals, and AI-assisted communications
The shop controls the recipients, instructions, and content of the business messages it sends. It must obtain and retain any required consent, identify itself accurately, respect opt-outs and sending limits, and avoid unlawful, deceptive, defamatory, threatening, or unsolicited communications. VIP provides the technology for shop messages; it does not independently approve every statement or initiate those service messages in its own name.
Delivery can be affected by recipient details, carrier filtering, spam controls, connectivity, provider outages, blocked numbers, expired links, account limits, or recipient action. A sent status is not a guarantee of receipt, reading, understanding, or legally sufficient approval. Review the actual authorization and payment records before treating a link click, message, or displayed status as approval or settlement.
AI drafting, grammar correction, translation, transcription, and estimate assistance can produce errors, fabricated details, omitted qualifications, incorrect names or amounts, and changes in meaning. Review every result before saving, relying on it, or sending it. Confirm safety-critical, financial, and customer-authorization information directly. A translation or generated draft does not transfer responsibility for the shop's message to VIP.
AI use must follow the disclosed data flow and required consent. Google authorization alone is not permission for unrelated AI processing. Google data must not be submitted to a service that uses it for prohibited generalized training. Do not insert unrelated sensitive information, credentials, or another person's private information without authority.
VIP does not promise error-free communications, a particular AI result, a repair outcome, or an increase in approvals or revenue. The messaging and Google restrictions in the Privacy Policy apply regardless of any general risk allocation here.
T17. Intellectual property and user materials
VIP and its licensors retain ownership of their software, designs, scripts, text, graphics, interactive features, documentation, trademarks, service marks, and logos. Those materials are protected by applicable United States and foreign intellectual-property laws and international arrangements. All rights not expressly granted are reserved.
You may not copy, distribute, commercially exploit, or use protected materials outside your license, or present VIP's marks as an endorsement of your independent services. Third-party content and customer submissions may belong to others. Access through the software does not grant permission to redistribute another party's messages, status submissions, media, or proprietary records.
The shop does not transfer ownership of its customer or business records merely by using the software. VIP receives only the permissions necessary for the authorized services, subject to the Privacy Policy and applicable contribution or integration arrangement. Third-party and open-source license rights remain intact.
T18. Suspension, termination, and survival
VIP may suspend or terminate affected services for nonpayment, a violation of these terms or another applicable agreement, unlawful activity, unauthorized access, abuse, or conduct reasonably believed to threaten VIP, its systems, customers, providers, or others. VIP may consider the nature, seriousness, and repetition of a violation when deciding the appropriate response. An integration may also be disabled when required authorization, provider access, eligibility, or a supporting service ends.
Where reasonably practicable and legally appropriate, VIP will endeavor to provide a timely explanation. Immediate action may be necessary for security, abuse prevention, or legal compliance; advance notice or an explanation may be unavailable where prohibited or where it would undermine a permitted investigation. This discretion remains subject to applicable law and existing contractual commitments.
Termination may immediately disable the affected subscription functions. It does not erase properly incurred charges, the first-month refund commitment, privacy obligations, or legally required access or retention rights. Contact VIP about needed exports before termination when possible. Restoration of access, records, or a provider connection is not guaranteed.
The legacy paid-up offline license described in Section T12 is not terminated solely by the end of support, refusal to purchase Pro, or cancellation of a separate Pro subscription. Any termination of a legacy license must have a basis in its applicable agreement and law.
Provisions that by their nature should continue after termination remain applicable, including accrued payment obligations, ownership, permitted confidentiality and data-use restrictions, applicable warranty exclusions and liability limitations, indemnity for covered claims, record responsibilities, and governing-law provisions. Survival does not authorize indefinite personal-data retention or continued access after consent is revoked.
T19. Disclaimer of warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR AN EXPRESS COMMITMENT IN AN APPLICABLE AGREEMENT OR THIS PAGE, VIP'S SOFTWARE, WEBSITES, SERVICES, CONTENT, INTEGRATIONS, AND ASSISTANCE ARE PROVIDED "AS IS," "AS AVAILABLE," AND WITH ALL FAULTS. VIP AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND APPLICABLE LICENSORS DISCLAIM EXPRESS OR IMPLIED WARRANTIES, GUARANTEES, AND CONDITIONS, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE, TO THE EXTENT THOSE EXCLUSIONS ARE LAWFUL.
VIP DOES NOT WARRANT THAT THE SOFTWARE OR SERVICES WILL BE UNINTERRUPTED, SECURE AGAINST EVERY THREAT, FREE OF ERRORS OR HARMFUL COMPONENTS, ACCURATE, COMPLETE, CURRENT, COMPATIBLE WITH EVERY SYSTEM, OR SUITABLE FOR YOUR PARTICULAR BUSINESS. VIP DOES NOT GUARANTEE THAT EVERY DEFECT WILL BE CORRECTED OR THAT LOST, DELETED, CORRUPTED, OR OVERWRITTEN INFORMATION CAN BE RECOVERED.
You bear the risk of evaluating the product's suitability and of use within your responsibility, to the extent permitted by law. In particular, no general description of a feature guarantees a particular repair outcome, estimate, profit, productivity level, successful delivery, approval, payment, database result, or backup restoration.
VIP makes no general warranty regarding the accuracy or completeness of content supplied by users, third parties, integrations, shared reference tools, or AI. It does not warrant, endorse, or assume responsibility for a product, service, website, advertisement, or user submission merely because it is linked, accessible, or mentioned. Exercise independent judgment and appropriate caution.
Technical advice, troubleshooting, a demonstration, tutorial, courtesy repair, occasional legacy update, or an effort to restore data does not by itself create an additional ongoing warranty. This sentence does not negate an express warranty or other undertaking that an authorized representation creates under applicable law, or allow VIP to contradict its own commitments.
The explicit first-month refund, legacy offline/no-lock assurance, privacy and security commitments, Google Limited Use requirements, and other enforceable express obligations are not withdrawn by the words "as is." Where a jurisdiction does not permit a particular disclaimer, that disclaimer applies only to the maximum extent the jurisdiction permits.
T20. Limitations of liability and mandatory exceptions
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND SUBJECT TO THE EXCEPTIONS BELOW, VIP SHOP MANAGEMENT INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO USE OF, INABILITY TO USE, OR RELIANCE ON THE SOFTWARE, WEBSITE, SERVICES, OR CONTENT.
THIS EXCLUSION INCLUDES, WHERE LAWFULLY EXCLUDABLE, LOST PROFITS OR REVENUE, BUSINESS INTERRUPTION, LOST OPPORTUNITIES, LOST GOODWILL, LOST OR CORRUPTED DATA, COSTS OF RECREATING RECORDS, SUBSTITUTE SERVICES OR EQUIPMENT, FAILED TRANSACTIONS, AND LOSSES FROM ERRONEOUS OR INCOMPLETE OUTPUT. IT APPLIES WHETHER A CLAIM IS BASED ON CONTRACT, WARRANTY, TORT (INCLUDING ORDINARY NEGLIGENCE WHERE A VALID WAIVER IS PERMITTED), STRICT LIABILITY, OR ANOTHER THEORY, AND WHETHER OR NOT THE POSSIBILITY OF DAMAGE WAS DISCLOSED OR FORESEEABLE.
Subject to the same legal limits, the excluded risks include:
- Errors, omissions, mistakes, inaccuracies, or unsuitable information in estimates, records, calculations, imports, exports, labor suggestions, AI results, translations, messages, and other content posted, displayed, emailed, or transmitted.
- Local or cloud database problems; hardware or storage failure; failed backups or restoration; user error; malware; insufficient permissions; and operating-system, network, database-engine, or independent provider failures.
- Interruption or cessation of transmission, delayed saving or synchronization, hosting or internet outages, sending restrictions, expired credentials, or discontinued integrations and partnerships.
- Unauthorized access to systems or personal or financial information, malicious third-party transmissions, and disclosures made pursuant to applicable law or authorized purposes, only to the extent liability for the particular circumstances may lawfully be excluded.
- Third-party statements, user submissions, defamatory, offensive, or unlawful conduct, external websites, and transactions or repair decisions made by others.
- Property damage or personal injury alleged to arise from reliance on the services, only to the extent a limitation is legally permissible; this is not a waiver of a non-waivable injury claim.
Mandatory exceptions: Nothing on this page excludes or limits liability for fraud, intentional or willful misconduct, gross negligence where it cannot lawfully be limited, or any other liability or remedy that applicable law prohibits excluding or limiting. Nothing releases VIP from a non-waivable privacy, data-security, consumer-protection, statutory, or regulatory duty. Express duties remain binding; remedies remain subject to legally enforceable limitations. No exclusion defeats the promised first-month refund, the preserved legacy paid-up license and no-lock rights, or a remedy that must remain available to enforce an express commitment under applicable law. These limitations do not authorize Google-policy violations or prohibited data use.
Where a particular exclusion is prohibited or unenforceable, it does not apply to that extent. Other legally valid limitations remain subject to the applicable agreement and law. A separately signed agreement may allocate risk differently. These provisions are an intended allocation of commercial risk, not a statement that a court has approved the clauses or that every possible claim is barred.
T21. Indemnification and third-party claims
To the extent permitted by law and under terms validly accepted by the shop, the shop agrees to indemnify and hold harmless VIP and its officers, directors, employees, and agents against third-party claims, damages, liabilities, and reasonable defense costs, including reasonable attorneys' fees, to the extent caused by the shop's unlawful or unauthorized use, material breach, infringing or unlawful submissions, or acts and omissions within the shop's responsibility.
Covered matters include unauthorized disclosure of customer or employee information; messages sent without required consent or after a valid opt-out; defamatory or infringing content; inaccurate or unauthorized business representations; and repair, billing, or safety decisions the shop makes using software assistance. The obligation is limited to the portion attributable to the shop rather than imposed merely because the software was involved.
Labor Guide: to the fullest extent permitted by law, the shop agrees to indemnify and hold VIP harmless against third-party claims, damages, and reasonable defense costs arising out of or relating to the shop's use of the guide, its contributions, and its repair, estimate, billing, or business decisions based on that information, subject to the exclusions and claim procedures in this section. The shop remains responsible for verification and professional judgment. This use-related obligation does not depend solely on an allegation of unlawful use, but does not require indemnification for the portion attributable to VIP's own conduct excluded below.
VIP will give reasonably prompt notice of a covered claim when legally permitted and reasonably cooperate at the indemnifying shop's expense. The shop may control an appropriate defense with competent counsel acceptable on reasonable grounds. It may not agree to a settlement that admits VIP's fault, imposes a non-monetary duty on VIP, or fails to release VIP without VIP's consent. VIP may participate through its own counsel at its expense unless a conflict or other covered circumstance requires otherwise.
This indemnity does not cover the portion of a claim caused by VIP's own breach, negligence, fraud, gross negligence, willful misconduct, or violation of a duty that cannot be shifted. It does not reduce an affected person's statutory rights, authorize prohibited processing, or create a defense-cost obligation before the relevant commercial terms have been validly accepted.
T22. Events outside reasonable control
To the extent permitted by law, VIP is not responsible for a failure or delay caused by an event outside its reasonable control, such as a natural disaster, fire, widespread power or telecommunications failure, government restriction, labor disruption, interruption of a necessary supplier, or malicious third-party activity that reasonable safeguards could not prevent.
This provision applies only to the extent the event causes the failure. It does not excuse inadequate precautions where VIP had a legal duty to take them, erase an accrued refund or other mandatory remedy, or suspend privacy and Google-data obligations. VIP will make reasonable efforts to address the effect and communicate material interruptions when practicable.
The shop should maintain a business-continuity process, including appropriate records, backups, and a way to communicate with customers during an outage. Do not use the service as the sole means of managing an immediate safety emergency.
T23. Assignment, mergers, and business changes
You may not assign or transfer a proprietary software license or rights under these terms without VIP's written consent, except where the applicable original license or law permits. A sale of your business, transfer of a workstation, or disclosure of credentials does not by itself establish a permitted license transfer; contact VIP about the applicable arrangement.
VIP may assign its rights and obligations in connection with a merger, acquisition, sale, reorganization, or other permitted business transaction, subject to applicable law and any separate agreement. Such an assignment does not eliminate a valid existing paid-up license or an enforceable commitment to a customer.
Data transfers remain subject to the Privacy Policy. In particular, a transfer of Google data in a merger, acquisition, or asset sale requires the explicit prior user consent required by Google's policy. General assignment language does not bypass that condition. Insolvency, bankruptcy, receivership, or creditor proceedings also remain subject to applicable law and enforceable data restrictions.
T24. Governing law and international use
Subject to an applicable separately signed agreement and mandatory law, Michigan law governs these terms without using conflict-of-law rules to displace protections that must apply. VIP operates from the United States. It does not represent that every feature is available, authorized, or appropriate in every jurisdiction.
If you access the services from elsewhere, you are responsible for the laws applicable to your business and use. The international-processing disclosure in the Privacy Policy does not amount to a blanket waiver of local privacy rights, make an otherwise unlawful data transfer lawful, or substitute for a required transfer mechanism.
T25. Changes, priority of agreements, notices, and interpretation
VIP may revise these terms and its technical support or feature policies. Material changes will be communicated through a means appropriate to the change, such as the website, an in-app notice, account email, or an acceptance flow, as required by law or agreement. The revision date identifies a change; merely changing the date does not establish that an existing customer accepted a new obligation.
Changes apply prospectively to the extent validly agreed or otherwise permitted. A rewrite does not silently convert a legacy license to a subscription, remove an earned refund, expand consent for Google data, or authorize a new use of personal information. Where renewed consent or acceptance is required, VIP must obtain it before applying the relevant change.
A separately signed agreement controls a conflict about the commercial services it covers, subject to mandatory law, applicable third-party license rights, and the Google and SMS restrictions. The specific legacy provisions control the general subscription wording for a valid legacy one-time purchase. Specific refund and express warranty commitments control inconsistent general disclaimers.
If a provision cannot be enforced, it applies only to the extent permitted or is severed where legally appropriate, and the remaining valid provisions continue. Failure to enforce a provision on one occasion is not a waiver of future enforcement. Headings help navigation and do not expand permissions or remove limitations.
For subscriptions, legacy licenses, support eligibility, notices, or questions about these terms, contact info@vip-shop-management.com or 248-820-5333. Privacy requests may also use the methods in Privacy Section 16. Keep a record of important notices and obtain clarification before relying on an assumption about your account or purchase.
T26. Hosted services, orders, and authorized administrators
The following SaaS provisions supplement T1–T25. "Hosted services" means features delivered through systems operated by VIP or its service providers, as distinct from software or databases operating only on the shop's equipment. "Order" means an accepted order, plan selection, quote, or signed service agreement identifying the services purchased. "Customer data" includes records, files, communications, and other content supplied by or for the shop, together with outputs retained as its business records. These descriptions do not transfer ownership or expand any permission to process information.
An order should identify the contracting business, covered locations, authorized users or other usage measures where applicable, selected features, charges, term, and any special service commitment. A feature appearing in a demonstration, help article, development roadmap, or another customer's installation is not automatically included in every plan. No undisclosed seat count, location limit, minimum commitment, or usage price is created by this section.
The shop must designate a representative with authority to manage its account and keep administrative and billing contacts current. Within the authority the shop grants, an administrator may request access changes, activate available features, approve an accepted quote, or make other account choices. VIP may reasonably rely on authenticated instructions from an apparently authorized representative, subject to appropriate verification, notice of compromised access, and applicable legal duties. The shop must not give administrative authority to a person who is not permitted to make those decisions.
Where individual credentials are issued, users must use their own credentials and must not share them to bypass access or license limits. Shared workstations must still use the controls appropriate to the feature and the shop's staffing. On a personnel change, promptly remove unnecessary permissions and update the authorized contact. A dispute between owners or employees does not authorize VIP to disclose records to an unverified requester; VIP may request reasonable evidence before transferring administrative control.
Affiliates, franchisees, independent shops, contractors, and additional locations are covered only to the extent allowed by the applicable license or order. Access to one installation is not permission to operate an unauthorized resale, rental, service-bureau, or account-sharing business. Adding hosted-service terms does not change the legacy one-time-license rights in T12.
T27. Acceptable use, integrations, and programmatic access
In addition to T2, users must not impersonate another person, misstate authority, use misleading sender identities, publish unlawful or infringing material, misuse another shop's confidential records, harass recipients, transmit prohibited spam, or use the services to evade another provider's access controls. VIP may restrict an unlawful or infringing account name or content where appropriate; that discretion does not create a promise to review every submission.
Do not probe, scan, attack, or stress-test VIP's production systems, extract another customer's data, scrape protected content, mirror the service, evade technical limits, or use the service to misappropriate protected code, documentation, or trade secrets. These restrictions do not prohibit lawful review, authorized interoperability, access to your own records, good-faith reporting through an authorized security process, or conduct that applicable law does not permit VIP to restrict.
Use APIs, connectors, scripts, and other programmatic tools only where access has been made available or authorized for that purpose. Do not place ordinary account credentials or sensitive tokens in a third-party automation without authority and appropriate protection. An approved integration does not approve every action its operator might perform or permit it to act outside the user's authorized scope.
The shop is responsible for the permissions and limits it assigns to tools acting on its behalf, reviewing their results, avoiding duplicate or unintended transactions, and stopping a tool when its authority ends or behavior becomes unsafe. Authorized programmatic activity may count toward a usage measure expressly disclosed in the applicable plan. VIP may enforce documented technical limits or proportionately restrict activity threatening system stability, security, or other users, subject to applicable commitments.
Do not evade a lawful suspension by creating replacement accounts, disguising identity, rotating credentials, or routing the same prohibited activity through another person. This restriction does not terminate an independently valid legacy offline license merely because a separate hosted service ends. The data, notification, and legal exceptions in the Privacy Policy and T18 continue to apply.
T28. Customer-data permissions and connected systems
The shop retains its rights in customer data. To provide the selected services, it authorizes VIP to access, host, copy, transmit, organize, format, display, and otherwise process that data only as reasonably necessary for the authorized function and consistent with the Privacy Policy, applicable instructions, and law. For example, formatting an invoice or transmitting a chosen attachment requires processing its contents. This is a limited service permission, not an assignment of the shop's records or a license for unrelated exploitation.
VIP may use providers acting on its behalf to perform permitted functions under appropriate confidentiality, security, and purpose restrictions. The permission does not give those providers a greater right to use the information than VIP has. Any processing after the applicable service ends is limited to the retention, deletion, security, legal, or assistance purposes already permitted; this clause does not authorize indefinite storage.
The shop must have the notices, permissions, licenses, and lawful authority required for the data and connected systems it supplies. It must not submit malware, content infringing another person's rights, or records it is prohibited from disclosing. If a connected source is unavailable, incomplete, incorrectly configured, or no longer authorized, the dependent function may fail or return incomplete results. The shop should correct the source or discontinue the affected feature rather than assume the output is complete.
Source records and derived results remain subject to the original purpose and access restrictions. Google data, including aggregated, anonymized, or derived information, is governed by Privacy Section 4. A general data-processing license cannot authorize advertising, data brokerage, prohibited AI training, CARFAX reporting, or shared Labor Guide contributions using Google data. SMS consent information remains subject to Privacy Section 9.
If a processing agreement, transfer arrangement, or other legally required document is necessary for the selected service, the parties must put the required arrangement in place. Contact VIP about the actual role, requested service, and necessary documentation.
T29. Confidential information
Confidential information means information one party discloses to the other that is identified as confidential or that a reasonable recipient would understand to be confidential from its nature or the circumstances. It includes nonpublic customer records, credentials, security details, business plans, pricing proposals, source code, and nonpublic technical or commercial information. Publicly supplied documentation is not automatically secret merely because VIP owns its copyright.
The receiving party must use confidential information only to carry out the authorized relationship or another expressly agreed purpose, protect it with at least reasonable care, and limit access to people who need it for that purpose and are bound by appropriate confidentiality obligations. Each party remains responsible for the disclosures it authorizes within its applicable legal and contractual duties.
A recipient may establish that information is outside the contractual confidentiality definition if it was lawfully known without a duty of confidence before receipt, becomes public without a breach, is lawfully received from another source without a confidentiality restriction, or is independently developed without use of the confidential information. The recipient should be able to substantiate the exception. These exceptions do not remove privacy restrictions, Google-data requirements, or legal duties that apply even to public information.
Where disclosure is legally compelled, the recipient must limit it to what is required and, where lawful and reasonably practicable, give notice sufficient to permit the other party to seek protection. No party promises to contest every request or give notice when prohibited, impossible, or inconsistent with an applicable legal or security requirement. General litigation, business-adviser, or confidentiality language does not expand the permitted Google-data exceptions.
On an appropriate request or the end of the relevant relationship, return or delete confidential materials where required and reasonably practicable, subject to permitted recordkeeping, protected backup copies, legal holds, and the Privacy Policy. Any lawfully retained copy remains protected. This paragraph does not extend a mandatory deletion deadline or excuse a legally required return or deletion. Confidentiality continues while the information is confidential and protected by the applicable agreement or law; trade secrets remain protected as required by applicable law.
T30. Billing authorization, usage charges, and taxes
When the shop selects a recurring paid plan and supplies valid payment authorization, it authorizes the disclosed recurring charges for that plan and any separately authorized charges. Billing frequency remains the monthly arrangement in T8 unless an applicable order expressly establishes another arrangement. A new feature or separate written quote does not silently impose a different term on existing services.
The shop must keep billing details accurate and use a payment method it is authorized to use. A change to the business name, address, account owner, or payment method should be reported promptly. VIP may seek updated payment information when a charge fails; a payment failure remains subject to T9 and T18 rather than creating an automatic new deletion deadline.
Usage charges, added users, additional locations, optional features, messaging, third-party services, or professional work may be billed only under applicable disclosed and accepted terms. Those terms should explain the unit measured, rate, billing period, and whether charges are collected in advance or after use. Where a usage limit or rate applies, the shop is responsible for the authorized activity of its users and tools. Charges require the disclosed pricing and authorization applicable to the selected service.
Any upgrade, downgrade, additional quantity, or change in service should identify the effective date and applicable price. Proration, minimum quantities, and whether a change takes effect immediately or at renewal depend on the accepted arrangement. A renewal price change requires the notice and authorization required by the applicable agreement and law. Historic prices in T13 and the first-month refund in T10 remain governed by those sections.
The shop is responsible for applicable transaction taxes and similar governmental charges that it is legally required to pay or that the accepted price terms allocate to it. Provide a valid exemption certificate before relying on an exemption, and keep it current. VIP remains responsible for taxes based on its own net income and duties the law assigns to it. No undisclosed tax gross-up, collection fee, interest rate, or penalty is established by this paragraph.
Report a billing dispute with the invoice, disputed amount, and reason so it can be investigated. Pay amounts that are not disputed and are properly due. A dispute does not authorize fraudulent reversals or cancel unrelated services automatically, and contacting VIP does not require surrendering a lawful bank or payment-provider dispute right. Reasonable collection or chargeback-related expenses are recoverable only where a validly accepted agreement and applicable law permit; no specific new fee or shortened dispute period is imposed here.
T31. Payment services, shop transactions, and provider terms
Where the shop chooses an available third-party payment service, its relationship with the payment provider is governed by that provider's applicable agreement as well as the disclosed VIP feature terms. Complete any required onboarding and review the provider's pricing, settlement, refund, dispute, reserve, and eligibility rules. A provider's requirement is not automatically a VIP subscription term, and a link to a payment option does not guarantee approval or continued eligibility.
Unless an applicable service expressly states otherwise, VIP supplies software supporting the shop's transactions and does not become the seller of the shop's repairs, the shop's financial institution, its lender, or the guarantor of a customer's payment. The shop remains responsible for its charges, promised goods and services, repair approvals, receipts, tax treatment, refunds to its customers, and disputes about its work.
A payment link, authorization, pending transaction, synchronization result, or displayed paid status is not a guarantee of final settlement, available funds, or protection from a reversal or chargeback. Reconcile the software's records with the appropriate provider and banking records before relying on a payment result. Provider holds, underwriting decisions, fraud review, settlement delays, and independent outages are subject to the relevant provider's processes.
Use only the approved payment fields and workflows for sensitive payment information. Do not store card security codes, expose credentials in notes or attachments, or use ordinary email, SMS, or AI prompts as a substitute for a secure payment flow.
The shop must have authority for the payment instructions it sends and must not use payment features for prohibited transactions, identity deception, or evasion of provider limits. These responsibilities do not eliminate VIP's own duties for the processing it actually performs. Google's prohibition on using its API data for creditworthiness or lending remains in force.
T32. Trials, previews, beta features, and future development
If VIP offers a trial, preview, beta, evaluation, or early-access feature, its designation, permitted use, duration, included functionality, and any charge must be disclosed when offered. These terms do not retroactively label an ordinary purchased product as a trial or beta. An existing paid-up legacy license is not a timed evaluation merely because its product is deprecated.
Unless VIP expressly authorizes production use in the applicable offer, evaluation access is for internal assessment and testing. Use test or appropriately minimized information, keep independent records, and do not make an experimental feature the sole dependency for essential shop operations. Google and other personal-data protections apply even during a test; calling a feature beta does not authorize undisclosed transfers or training.
Evaluation features may be incomplete, change substantially, behave differently from a general release, or be discontinued. Subject to any express offer and applicable law, they are provided under the AS IS and AS AVAILABLE limitations in T19–T20 and do not carry an unstated production service level or support commitment. VIP does not guarantee that a preview will become a permanent feature or remain available in the same form.
Access may end at the stated trial expiration or other disclosed end point. Do not bypass a legitimate evaluation limit. Before using real records in an authorized trial, confirm how they can be exported or transferred and what happens at expiration. No automatic conversion to a paid subscription or permission to charge a payment method arises without the applicable disclosed authorization.
Roadmaps, anticipated dates, demonstrations, and discussions of future capabilities describe plans that may change. Purchase decisions should be based on available functionality and enforceable written commitments. This does not permit VIP to disregard an express agreed deliverable or a refund or other remedy that applies.
T33. Professional services, migration scope, and change requests
An accepted statement of work or quote should identify the requested installation, migration, conversion, configuration, training, recovery assistance, or other professional work; required inputs and cooperation; deliverables; charges; and any agreed schedule or acceptance criteria. A request outside that scope requires an agreed change before additional charges or a new deliverable are imposed.
The shop must provide lawful access, accurate source information, a suitable environment, necessary licenses, and an authorized contact. Delay or defects in those dependencies can affect performance and timing. VIP should explain a material effect when reasonably apparent; an external dependency does not excuse its own unrelated failure.
Before migration or bulk processing, identify supported source formats and fields, preserve verified backups, and agree how exceptions will be reviewed. The shop must review converted identifiers, balances, taxes, attachments, history, and relationships against source records before operational reliance. No migration promise should be inferred for information outside the accepted scope, and the Generation 7→Pro incompatibility in T12 remains unchanged.
Review delivered work promptly and report specific reproducible concerns with sufficient information to investigate. Any acceptance deadline, deemed-acceptance rule, additional support period, service warranty, or exclusive remedy must come from a validly accepted arrangement; it is not created by silence under this general paragraph. VIP's commercially reasonable assistance does not promise successful repair of every preexisting defect or recovery of every record.
The shop retains its customer records. VIP retains its preexisting tools, reusable methods, proprietary components, and know-how, subject to the license actually granted and any signed agreement for a particular deliverable. Paying for configuration does not automatically transfer ownership of VIP source code or third-party technology.
T34. Availability, maintenance, and service boundaries
Hosted features depend on network connectivity, provider systems, authorized source data, and the supported environment. Planned maintenance, urgent security work, provider interruptions, resource constraints, and necessary updates may limit access. VIP may take proportionate protective measures to address a material risk, subject to its agreements and legal duties.
VIP will make reasonable efforts to communicate a significant planned interruption when practicable. Emergency work may require action before advance notice is possible. The applicable order or separate agreement must expressly identify any uptime percentage, service-credit formula, recovery objective, support response time, or maintenance commitment; none is inferred from the general availability of a feature or a status message.
Subscriptions do not purchase dedicated infrastructure, unlimited storage, unrestricted messaging, or indefinite availability of every feature unless the accepted plan expressly includes that entitlement. This paragraph does not create an undisclosed quota or remove an existing promised feature without the required process. Resource limits and paid changes must be documented or otherwise appropriately disclosed.
Customers should maintain a workable outage process and required independent records. The mandatory local flash-drive requirements, cloud recovery disclosures, legacy offline rights, reasonable support efforts, and legal exceptions in earlier sections continue to govern their respective subjects.
T35. Offboarding, exports, and retained materials
Before a planned cancellation, administrator transfer, provider disconnect, or migration, identify the records your business must retain and use the available export or copy functions while access remains available. Contact VIP about a requested format or assistance. A supported export may not reproduce the application's visual interface, proprietary calculations, every relationship, or another provider's inaccessible records.
Records remain subject to their ownership and applicable legal rights. This section does not promise a live database copy, a custom export, perpetual hosted access, or free professional conversion work beyond the applicable agreement. Any charge for optional assistance must be disclosed and authorized; access or portability that law requires must be provided on the legally required terms.
After service ends, access, support, and licenses tied to the terminated subscription may end under T9 and T18. Separately held legacy rights remain intact under T12. Remove VIP confidential materials or access credentials when required, while retaining lawfully held customer records, purchase records, permitted installers, and other materials covered by an existing license.
Deletion and retention follow Privacy Section 10, shop instructions where applicable, and legal requirements. Any specific retention or export-access period must be identified in the applicable service terms or retention notice. VIP is not an indefinite archive simply because a copy may remain temporarily. Conversely, the existence of a retained backup does not authorize unrelated use or guarantee it can be restored for the shop.
Preserve records subject to a lawful hold or other duty, and notify VIP when a request affects data it controls so the request can be assessed. A hold or dispute must not be used as a blanket reason to retain all Google data indefinitely. Independent copies and records at Google, CARFAX, message recipients, or other services require their respective removal processes.
T36. Feedback, product suggestions, and publicity
If you voluntarily submit a non-confidential product idea or suggestion that you have the right to share, you give VIP a non-exclusive, royalty-free permission to evaluate and implement that suggestion in its products and documentation without an obligation to pay for the idea or identify you as its source, unless a separate agreement provides otherwise. You retain any rights not included in that permission.
This permission concerns the suggestion itself. It does not assign ownership of customer records, messages, attachments, confidential submissions, protected third-party material, or personal information included in a support request. A bug report containing business records does not make those records public feedback. Remove unnecessary personal or confidential data before submitting an idea, and identify any applicable confidentiality agreement.
Google data and information derived from it remain subject to their specific restrictions; labeling it feedback does not permit generalized-model training or unrestricted reuse. VIP may implement similar functionality independently or receive a similar suggestion from another source, but must still respect protected information and applicable intellectual-property rights.
Using a shop's name, logo, testimonial, screenshots, or identifiable customer story in promotional material requires documented permission covering that use. An account, private support message, or Google connection alone does not grant a blanket marketing license. Any separately agreed publicity permission controls its specific scope and withdrawal terms.
T37. AI outputs, automation, and human oversight
AI suggestions may resemble outputs supplied to other users or existing material. VIP does not guarantee that an output is unique, copyrightable, non-infringing, or suitable for a particular transaction. The shop retains any rights it lawfully has in its records and outputs; neither a saved result nor payment for AI assistance transfers ownership of a provider's underlying models, VIP's software, or third-party content.
Provide only inputs you have the right to use and review outputs for accuracy, lawful use, confidentiality, bias, and suitability before acting on them. Do not remove a relevant warning or present generated text as manufacturer-verified information without verification. AI must not be the sole basis for a safety-critical repair decision or another decision requiring qualified judgment or legally required human oversight.
If an authorized integration or future expressly enabled feature can take actions on the shop's behalf, configure the actual permissions, review recipients and financial effects, and monitor results. Sending an AI-assisted Gmail draft continues to require a separate user action under the existing workflow.
A provider can change or restrict an AI or automation service, which may interrupt dependent workflows. The shop must respect provider policies and must not bypass restrictions. The liability and support provisions in T14, T16, and T19–T20 apply within their stated limits. The Google-data training restrictions and consent requirements remain controlling. Provider retention follows the actual disclosed arrangement.
T38. Electronic notices and account instructions
VIP may provide permitted operational notices through the application, the website, or the account's designated email address. Keep those contacts current, monitor them, and preserve important order, cancellation, acceptance, and account records. Electronic communications satisfy a writing requirement only to the extent the applicable law and agreement permit; any separate consent or delivery method required by law must still be used.
Where an electronic acceptance flow is provided, the action must be taken by an authorized person. An appropriate record of the accepted version, identity, date, and action can help establish what was agreed. Acceptance must satisfy the applicable agreement and legal requirements; a web-page visit alone does not establish acceptance of every later change.
Operational communication permission is not automatic consent to promotional calls, autodialed messages, prerecorded marketing, or an unrelated mailing list. SMS opt-outs, marketing choices, required consent, and the distinction between shop messages and VIP account notices remain governed by the Privacy Policy and applicable requirements.
Send account notices and disputes to info@vip-shop-management.com and identify the relevant shop and issue without including passwords, tokens, or unnecessary sensitive records. Use the legally required channel for a subpoena, formal service of process, or other notice subject to special rules; this contact paragraph does not waive those rules.
T39. Contract administration, disputes, and protective relief
The parties act as independent businesses. The software relationship does not create a partnership, joint venture, employment relationship, fiduciary relationship, or general agency, and neither party may bind the other without authority. Calling a software integration a partnership does not by itself change that allocation.
The applicable signed agreement, accepted order, validly incorporated terms, and any specifically accepted statement of work form the commercial arrangement for the services they cover. T25 governs conflicts and preserves mandatory law, legacy commitments, and data protections. A purchase order or invoice form does not unilaterally add conflicting terms unless an authorized representative expressly agrees to them. A material change to a negotiated agreement requires the process that agreement and applicable law require.
Customer-specific service descriptions do not override the Privacy Policy's Google or SMS boundaries. General marketing material, informal discussions, or roadmap statements do not amend a signed agreement by themselves, but this paragraph does not exclude a representation or remedy that applicable law makes binding. No provision retroactively erases an existing paid-up license or express promise.
If a dispute arises, the parties should identify it in writing and make a reasonable good-faith effort to resolve it. Describe the transaction, the concern, and the requested resolution. This process does not shorten a limitation period, restrict a regulatory complaint, or prevent timely legal action or urgent protective relief.
A misuse of confidential information, credentials, or intellectual property can cause harm that a later payment may not adequately address. A party may seek appropriate injunctive or other protective relief from a court with jurisdiction, subject to the court's requirements and the applicable agreement and law. This is not an automatic entitlement to an injunction or a waiver of a legally required showing or bond.
These commercial terms benefit the contracting parties and their permitted successors, together with a protected person to the extent a provision validly and expressly protects that person. They do not create a general right for unrelated parties to enforce every commercial clause. This does not eliminate individual privacy rights, mandatory statutory remedies, or rights expressly granted under an applicable third-party license.
T40. Authorized distribution, documentation, and additional conditions
Obtain VIP installers and updates through an authorized source and comply with the applicable distribution and third-party component terms. A marketplace or download host may impose its own account, payment, or distribution rules. Its role does not make it the repair provider or expand VIP's license.
Protect authorized installers and license records and verify that an offered download is appropriate for your product and system. The continued legacy download and no-lock provisions in T12 remain unchanged. The availability of a file on a download page does not remove the warnings applicable to a deprecated release.
Feature-specific terms apply only to the feature they cover and only when appropriately disclosed and made part of the applicable arrangement. Review additional provider conditions before enabling an integration or payment service. Linked conditions apply only where properly disclosed and incorporated into the arrangement; they do not themselves change the selected plan or confer additional rights to customer data.
Documentation, release notes, and training materials describe particular versions and can change. Use the materials applicable to your installed or hosted release. Third-party and open-source notices supplied with a component govern that component where required, and rights under those licenses are not reduced by general VIP restrictions.
T41. REQUIRED PRINTED ESTIMATES, SIGNED INVOICES, AND PAPER RECORDS
VIP'S REQUIRED SHOP DOCUMENTATION PROCEDURE
FOR BOTH LOCAL AND CLOUD INSTALLATIONS, THE SHOP MUST MAINTAIN A PAPER TRAIL. AT CUSTOMER CHECKOUT, PRINT THE ESTIMATE AND THE FINAL ITEMIZED INVOICE, REVIEW THEM WITH THE CUSTOMER OR AUTHORIZED REPRESENTATIVE, AND OBTAIN THAT PERSON'S SIGNATURE ON BOTH DOCUMENTS. THE RESPONSIBLE SHOP REPRESENTATIVE MUST ALSO SIGN THE SHOP'S RETAINED COPIES OF BOTH DOCUMENTS. GIVE THE CUSTOMER THE REQUIRED COPIES AND KEEP THE SHOP'S SIGNED COPIES.
OBTAIN ALL LEGALLY REQUIRED ESTIMATES, CUSTOMER AUTHORIZATIONS, AND APPROVALS FOR ADDITIONAL WORK BEFORE PERFORMING THAT WORK. KEEP THE ORIGINAL ESTIMATE, APPROVED CHANGES, SUPPORTING COMMUNICATIONS, FINAL INVOICE, PAYMENT RECORDS, AND REQUIRED SIGNATURES TOGETHER. A CHECKOUT SIGNATURE DOES NOT RETROACTIVELY AUTHORIZE AN UNAPPROVED REPAIR OR REPLACE AN APPROVAL THAT WAS REQUIRED EARLIER.
BEFORE FINALIZING OR PRINTING, VERIFY THE CUSTOMER AND VEHICLE, PARTS, QUANTITIES, LABOR, RATES, DISCOUNTS, FEES, TAXABLE ITEMS, EXEMPTIONS, TAX RATES, TAX AMOUNTS, SUBTOTALS, TOTALS, PAYMENTS, CREDITS, REFUNDS, AND REMAINING BALANCE. RECONCILE THE RECORDS AGAINST THE ACTUAL WORK, AUTHORIZATIONS, RECEIPTS, AND PAYMENT-PROVIDER RECORDS. THE SHOP MUST CORRECT ERRORS AND ISSUE ANY REQUIRED CORRECTED RECORDS.
VIP DOES NOT GUARANTEE THAT ANY ESTIMATE, INVOICE, TAX CALCULATION, REPORT, IMPORTED VALUE, OR DISPLAYED PAYMENT STATUS IS ERROR-FREE, COMPLETE, OR SUFFICIENT FOR A TAX FILING, AUDIT, CUSTOMER DISPUTE, OR OTHER LEGAL PURPOSE. A PRINTED RECORD OR SIGNATURE DOES NOT PROVE THAT EVERY AMOUNT IS CORRECT, GUARANTEE FINAL PAYMENT, OR WAIVE A CUSTOMER'S MANDATORY RIGHTS. REVIEW AND VERIFICATION REMAIN REQUIRED, SUBJECT TO VIP'S EXPRESS COMMITMENTS AND THE LEGAL EXCEPTIONS IN T19–T20.
KEEP THESE PAPER RECORDS SECURELY FOR THE PERIOD REQUIRED BY APPLICABLE TAX, ACCOUNTING, REPAIR, WARRANTY, AND OTHER LAWS AND AGREEMENTS, AND LONGER WHEN A VALID LEGAL HOLD REQUIRES IT. MAINTAIN READABLE ELECTRONIC COPIES WHERE APPROPRIATE, BUT DO NOT RELY SOLELY ON THE LIVE VIP DATABASE AS THE ONLY RECORD OF YOUR TRANSACTIONS. PROTECT CUSTOMER INFORMATION IN BOTH PAPER AND ELECTRONIC COPIES.
THIS PAPER-RECORD PROCEDURE IS A VIP SHOP DOCUMENTATION REQUIREMENT; IT IS NOT A REPRESENTATION THAT EVERY TAX AUTHORITY REQUIRES PAPER RECORDS OR HANDWRITTEN SIGNATURES FOR EVERY TRANSACTION. FOLLOW ANY ADDITIONAL REQUIREMENTS THAT APPLY TO YOUR SHOP. IF A PERSON REFUSES OR CANNOT SIGN, RECORD THE CIRCUMSTANCES AND USE A LAWFUL DOCUMENTED PROCESS. DO NOT FABRICATE A SIGNATURE, MISSTATE CONSENT, OR DISREGARD A LEGALLY REQUIRED VEHICLE-RELEASE OR CUSTOMER-COPY OBLIGATION.
KEEPING A PAPER TRAIL DOES NOT REPLACE THE DAILY LOCAL DATABASE BACKUP REQUIRED BY T5. A FLASH-DRIVE BACKUP DOES NOT REPLACE THE SIGNED ESTIMATES, INVOICES, AND SUPPORTING RECORDS REQUIRED HERE. CLOUD BACKUP MANAGEMENT DOES NOT REMOVE THE SHOP'S RESPONSIBILITY TO REVIEW AND RETAIN ITS BUSINESS RECORDS.
Original policy wording — historical reference
PRESERVED ORIGINAL WORDING · SEPTEMBER 16, 2026
This reference preserves the complete original policy wording, including repeated passages, original capitalization, historical prices, dates, and provisions clarified in the organized sections above. Spacing and presentation have been normalized for readability. The historical document is retained as a record; it is not a second statement that all past features, prices, hours, or technical requirements are current. The historical text is not separately adopted as a new operative agreement or current privacy notice. Existing contractual rights remain preserved.
The organized Privacy Policy and Service Terms explain the current clarified disclosures and rules to the extent validly applicable. Historical wording does not independently authorize new data use, override the specific Google or SMS protections, remove non-waivable rights, reinstate discontinued offers, or retroactively cancel rights granted by an existing legacy license or other agreement. Original conflicts are addressed in the corresponding organized sections, including the first-month refund, CARFAX fields, cookies, adult accounts, and limited data use. Unresolved factual review items remain identified above.
The original daily/weekly backup wording is preserved below. The required procedure for an actively used local database is the daily server-only flash-drive backup in T5. The original modification date belongs to the historical text; the revision date for this complete document appears at the bottom.
Read the complete original policy wording
LICENSE AGREEMENT:
TERMS OF SERVICE / LICENSE AGREEMENT / Privacy Policy:
This is an agreement between VIP SHOP MANAGEMENT INC, a MICHIGAN Company, the owner and operator of www.vip-shop-management.com, VIP SHOP MANAGEMENT software, including VIP SHOP MANAGEMENT SOFTWARE AND YOU, a user of the Service/VIP Application /SITE. BY USING THE SERVICE/APPS/SITE, YOU ACKNOWLEDGE AND AGREE TO THESE TERMS OF SERVICE, AND VIP SHOP MANAGEMENT INC PRIVACY POLICY, WHICH CAN BE FOUND AT https://www.vip-shop-management.com/privacy-policy.php, AND WHICH ARE INCORPORATED HEREIN BY REFERENCE. If you choose to not agree with any of these terms, you may not use the VIP Application / website or Service.
2. VIP SHOP MANAGEMENT APPLICATION:
VIP SHOP MANAGEMENT APPLICATION REQUIRES THE FOLLOWING :
_ OPERATING SYSTEM: WINDOWS 10, WINDOWS 11
_ SCREEN RESOLUTION: 1920 X 1080 @ 100% scale OR 4k @ 200% scale
_ DATABASE SERVER: MYSQL SERVER
_ CONNECTOR: MYSQL CONNECTOR/NET 6.9.9
_ FRAMEWORK: MICROSOFT .NET FRAMEWORK 4 CLIENT PROFILE (X86 X64)
_ INSTALLER WINDOWS INSTALL 4.5
YOU CAN DOWNLOAD THE ABOVE REQUIREMENTS @: https://www.vip-shop-management.com/downloads-menu.php.
VIP SHOP MANAGEMENT APPLICATION USES MYSQL SERVER AS DATABASE. MySQL is a freely available open source Relational Database Management System (RDBMS) that uses Structured Query Language (SQL). SQL is the most popular language for adding, accessing and managing content in a database. It is most noted for its quick processing, proven reliability, ease and flexibility of use.
MySQL GPL LICENSE:
The GPL allows you to run a for-profit business on MySQL.
The GPL allows you to modify the MySQL source code in any way you want.
The GPL allows you to sell MySQL.
The GPL allows you to redistribute MySQL.
The GPL allows you to redistribute your modifications of MySQL.
FOR MORE INFORMATION ON HOW TO USE MYSQL SERVER: https://www.mysql.com/
BACKUP / RESTORE DATABASE: YOU ARE FULLY RESPONSIBLE TO BACKUP VIP APPLICATION'S DATABASE DAILY/ WEEKLY USING A FLASH DRIVE. ANY DEFECTIVE FLASH DRIVE MIGHT DAMAGE THE DATABASE FOR VIP APPLICATION WHICH WILL RESULT IN LOSING YOUR SHOP DATA. BACKING UP / RESTORING VIP'S DATABASE SHALL BE AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, VIP SHOP MANAGEMENT INC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICE, APPS AND YOUR USE THEREOF. VIP SHOP MANAGEMENT INC MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT VIP'S APPLICATION DATABASE AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT
3. VIP SHOP MANAGEMENT APPLICATION:
These Terms of Service apply to all users of the VIP SHOP MANAGEMENT INC APPS. Information provided by our users through the VIP SHOP MANAGEMENT INC APPS/site may contain links to third party websites that are not owned or controlled by VIP SHOP MANAGEMENT INC. VIP SHOP MANAGEMENT APP has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites. In addition, VIP SHOP MANAGEMENT APP will not and cannot censor or edit the content of any third-party site. By using the Service, you expressly acknowledge and agree that VIP SHOP MANAGEMENT APP shall not be responsible for any damages, claims or other liability arising from or related to your use of any third-party website.
4. VIP SHOP MANAGEMENT INC ACCESS:
A. Subject to your compliance with these Terms of Service, VIP SHOP MANAGEMENT INC hereby grants you permission to use the Service, provided that: (i) your use of the Service as permitted is solely for your personal use, and you are not permitted to resell or charge others for use of or access to the Service, or in any other manner inconsistent with these Terms of Service; (ii) you will not duplicate, transfer, give access to, copy or distribute any part of the Service in any medium without VIP SHOP MANAGEMENT INC prior written authorization; (iii) you will not attempt to reverse engineer, alter or modify any part of the Service; and (iv) you will otherwise comply with the terms and conditions of these Terms of Service and Privacy Policy.
5. INTELLECTUAL PROPERTY RIGHTS:
The design of the VIP SHOP MANAGEMENT INC APPS along with VIP SHOP MANAGEMENT INC created text, scripts, graphics, interactive features , and the trademarks, service marks and logos contained therein ("Marks"), are owned by or licensed to VIP SHOP MANAGEMENT INC, subject to copyright and other intellectual property rights under United States and foreign laws and international conventions. The Service is provided to you AS IS for your information and personal use only. VIP SHOP MANAGEMENT INC reserves all rights not expressly granted in and to the Service. You agree to not engage in the use, copying, or distribution of any of the Service other than expressly permitted herein, including any use, copying, or distribution of Status Submissions of third parties obtained through the Service for any commercial purposes.
6. DATA STORAGE, BACKUP, MACHINE, AND SYSTEM RESPONSIBILITY:
DATA STORAGE, BACKUP, AND RESPONSIBILITY - LOCAL DATABASE.
VIP SHOP MANAGEMENT SOFTWARE MAY OPERATE USING A LOCAL DATABASE STORED ON THE USER'S MACHINE. THE USER ACKNOWLEDGES AND AGREES THAT THE USER IS SOLELY AND FULLY RESPONSIBLE FOR BACKING UP THEIR LOCAL DATABASE.
THE USER SHALL MAINTAIN A FLASH DRIVE CONNECTED TO THE MACHINE AT ALL TIMES FOR BACKUP PURPOSES. USE OF A FLASH DRIVE IS NOT OPTIONAL. IT IS MANDATORY AND REQUIRED TO REDUCE THE RISK OF DATA LOSS IN THE EVENT OF HARDWARE FAILURE, OPERATING SYSTEM FAILURE, POWER LOSS, OR OTHER MACHINE-RELATED ISSUES.
VIP SHOP MANAGEMENT MAY ATTEMPT TO PERFORM AUTOMATIC BACKUPS TO A LOCAL OR DESIGNATED STORAGE LOCATION (INCLUDING, BUT NOT LIMITED TO, A DIRECTORY SUCH AS "VSM"). HOWEVER, SUCH AUTOMATIC BACKUPS ARE PROVIDED AS A CONVENIENCE ONLY AND ARE NOT GUARANTEED. A DEDICATED FLASH DRIVE BACKUP IS ALWAYS REQUIRED AND REMAINS THE USER'S RESPONSIBILITY.
VIP SHOP MANAGEMENT SHALL NOT BE HELD RESPONSIBLE OR LIABLE FOR ANY LOSS OF DATA, CORRUPTION OF DATA, OR INTERRUPTION OF SERVICE RESULTING FROM LOCAL MACHINE FAILURE, HARD DRIVE FAILURE, FLASH DRIVE FAILURE, USER ERROR, OPERATING SYSTEM ISSUES, POWER OUTAGES, VIRUSES, MALWARE, OR ANY OTHER LOCAL SYSTEM-RELATED CAUSE.
DATA STORAGE, BACKUP, AND RESPONSIBILITY - CLOUD DATABASE.
VIP SHOP MANAGEMENT STRONGLY RECOMMENDS USE OF THE CLOUD DATABASE OPTION. WHEN USING THE CLOUD DATABASE, DATA IS MAINTAINED ON MANAGED INFRASTRUCTURE, INCLUDING THIRD-PARTY CLOUD SERVICES SUCH AS AMAZON WEB SERVICES (AWS), DESIGNED TO PROVIDE HIGH AVAILABILITY AND REDUNDANCY.
HOWEVER, THE USER ACKNOWLEDGES AND AGREES THAT NO CLOUD SYSTEM IS COMPLETELY IMMUNE TO DATA LOSS, DELAYS, OR TRANSMISSION ERRORS. IN RARE CASES, DATA LOSS OR DISCREPANCIES MAY OCCUR, INCLUDING A POTENTIAL DATA LOSS WINDOW OF UP TO TWENTY-FOUR (24) HOURS.
THE USER IS RESPONSIBLE FOR REVIEWING THEIR CLOUD DATA AND MUST NOTIFY VIP SHOP MANAGEMENT OF ANY MISSING, INCORRECT, OR UNEXPECTED DATA CHANGES WITHIN TWENTY-FOUR (24) HOURS OF DISCOVERY. FAILURE TO REPORT DATA ISSUES WITHIN THIS TIMEFRAME MAY LIMIT OR ELIMINATE THE ABILITY TO RECOVER DATA.
VIP SHOP MANAGEMENT SHALL NOT BE HELD LIABLE FOR DATA LOSS, DELAYS, OR ERRORS CAUSED BY CLOUD PROVIDERS, INTERNET SERVICE PROVIDERS, DATA TRANSMISSION FAILURES, DATABASE ENGINE FAILURES (INCLUDING MYSQL OR OTHER DATABASE TECHNOLOGIES), OR INFRASTRUCTURE-LEVEL ERRORS BEYOND ITS DIRECT CONTROL.
LIMITATION OF LIABILITY AND SUPPORT COMMITMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIP SHOP MANAGEMENT DISCLAIMS ALL LIABILITY FOR DATA LOSS, DATA CORRUPTION, BUSINESS INTERRUPTION, LOST PROFITS, OR CONSEQUENTIAL DAMAGES ARISING FROM SOFTWARE USE, HARDWARE FAILURE, NETWORK ISSUES, OR DATABASE ERRORS, WHETHER LOCAL OR CLOUD-BASED.
NOTWITHSTANDING THE FOREGOING, VIP SHOP MANAGEMENT'S GOAL IS ALWAYS TO ASSIST ITS CUSTOMERS. WHILE VIP SHOP MANAGEMENT DOES NOT ACCEPT LEGAL RESPONSIBILITY FOR DATA LOSS OR SYSTEM FAILURES, IT WILL MAKE COMMERCIALLY REASONABLE EFFORTS TO HELP INVESTIGATE ISSUES, ASSIST WITH RECOVERY WHEN POSSIBLE, AND SUPPORT THE USER IN RESTORING OPERATIONS.
THE USER ACKNOWLEDGES THAT PROPER BACKUP PRACTICES ARE A CRITICAL PART OF RESPONSIBLE SOFTWARE USE AND AGREES THAT DATA PROTECTION IS A SHARED RESPONSIBILITY, WITH PRIMARY RESPONSIBILITY RESTING WITH THE USER.
MACHINE, SYSTEM, AND ENVIRONMENT LIMITATIONS.
VIP SHOP MANAGEMENT OPERATES AS SOFTWARE INSTALLED AND RUN ON USER-CONTROLLED HARDWARE AND SYSTEMS. VIP SHOP MANAGEMENT DOES NOT MANUFACTURE, CONTROL, MONITOR, OR MAINTAIN THE USER'S COMPUTER, OPERATING SYSTEM, HARDWARE COMPONENTS, OR NETWORK ENVIRONMENT.
VIP SHOP MANAGEMENT SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DATA LOSS, FAILURE TO BACK UP, CORRUPTION OF DATA, OR SOFTWARE MALFUNCTION CAUSED BY HARDWARE OR SYSTEM-LEVEL ISSUES, INCLUDING BUT NOT LIMITED TO CPU ERRORS, MEMORY FAILURES, STORAGE DEVICE FAILURES, FULL OR INSUFFICIENT STORAGE SPACE, DISK READ OR WRITE ERRORS, FILE SYSTEM CORRUPTION, POWER SUPPLY FAILURES, OR OVERHEATING.
VIP SHOP MANAGEMENT SHALL NOT BE RESPONSIBLE FOR ISSUES CAUSED BY VIRUSES, MALWARE, RANSOMWARE, SPYWARE, OR ANY OTHER MALICIOUS SOFTWARE, WHETHER INTRODUCED BY THE USER, THIRD-PARTY SOFTWARE, REMOVABLE MEDIA, OR NETWORK ACTIVITY.
VIP SHOP MANAGEMENT SHALL NOT BE RESPONSIBLE FOR FAILURES OR INTERRUPTIONS CAUSED BY FIREWALLS, ANTIVIRUS SOFTWARE, ENDPOINT PROTECTION SOFTWARE, OPERATING SYSTEM SECURITY POLICIES, USER PERMISSIONS, OR SYSTEM CONFIGURATIONS THAT BLOCK, DELAY, OR PREVENT THE APPLICATION FROM ACCESSING STORAGE DEVICES, INCLUDING FLASH DRIVES, EXTERNAL DRIVES, OR BACKUP LOCATIONS.
VIP SHOP MANAGEMENT SHALL NOT BE LIABLE FOR USER MISCONFIGURATION, INSUFFICIENT USER PERMISSIONS, DISABLED SERVICES, BACKGROUND PROCESS TERMINATION, FORCED SHUTDOWNS, IMPROPER SYSTEM MAINTENANCE, OR ANY THIRD-PARTY SOFTWARE THAT INTERFERES WITH NORMAL APPLICATION OPERATION OR BACKUP FUNCTIONS.
THE USER ACKNOWLEDGES THAT BACKUP FAILURES MAY OCCUR DUE TO CONDITIONS OUTSIDE THE CONTROL OF VIP SHOP MANAGEMENT AND AGREES THAT ENSURING PROPER HARDWARE FUNCTION, ADEQUATE STORAGE CAPACITY, SECURITY SOFTWARE CONFIGURATION, AND SYSTEM COMPATIBILITY IS THE SOLE RESPONSIBILITY OF THE USER.
7. LIMITATION OF LIABILITY:
IN NO EVENT SHALL VIP SHOP MANAGEMENT INC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SERVICE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVERS, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY, (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE VIP SHOP MANAGEMENT INC CLIENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND/OR (VI) THE DISCLOSURE OF INFORMATION PURSUANT TO THESE TERMS OF SERVICE OR PRIVACY POLICY. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
YOU SPECIFICALLY ACKNOWLEDGE THAT VIP SHOP MANAGEMENT INC SHALL NOT BE LIABLE FOR USER SUBMISSIONS OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
The Service is controlled and offered by VIP SHOP MANAGEMENT INC from its facilities in the United States of America. VIP SHOP MANAGEMENT INC makes no representations that the VIP SHOP MANAGEMENT INC Service is appropriate or available for use in other locations. Those who access or use the VIP SHOP MANAGEMENT INC Service from other jurisdictions do so at their own volition and are responsible for compliance with local law.
8. ABILITY TO Accept Terms of Service:
You affirm that you are either more than 17 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Service, and to abide by and comply with these Terms of Service. In any case, you affirm that you are at least 18 years old as the VIP SHOP MANAGEMENT INC Service is not intended for children under 18. If you are under 18 years of age, you are not permitted to use the VIP SHOP MANAGEMENT INC Service. You further represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a' terrorist-supporting' country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. VIP SHOP MANAGEMENT INC is the developer of the Service.
9. ASSIGNMENT:
These Terms of Service, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by VIP SHOP MANAGEMENT INC without restriction.
10. Software Subscription Service | Professional Services:
Monthly Subscriptions: The Subscription Period shall commence upon the successful processing of your payment and renew on the same day of each successive month thereafter, unless and until you provide VIP Shop Management with notice of your intent to cancel, or as otherwise may be terminated by VIP Shop Management in accordance with the terms set forth herein. No refunds will be given for partial months.
11. Termination:
You may cancel and terminate your subscription by stopping payment or contacting us at info@vip-shop-management.com. Please be aware that upon termination, access to portions of our Platform may be immediately disabled. Upon termination you will not be entitled to any refunds or proration of any subscription fees paid.
We may terminate your subscription if we determine that:
1 - You have violated any applicable laws while using our Platform.
2 - If you have violated this Agreement or any other of our agreements pertaining to your use of our Platform.
3 - If we believe that any of your actions may harm vip-shop-management.com | VIP APP, at our sole decision or discretion.
In the event of termination, we will strive to provide you with a timely explanation; however, we are not required to do so.
12. Refunds:
At VIP Shop Management we want you to be satisfied with our Platform and any services offered. If you are unsatisfied with our Platform during the first month of your paid subscription we will offer you a full refund. You must contact us before your first month's subscription period elapses to be eligible for a refund. After your first month of usage, you will no longer be eligible for any refunds. For any questions regarding our refund policy and to apply for a refund within the first month, please contact us at info@vip-shop-management.com. Please be aware that we have the final and sole discretion in issuing any refunds to you.
13. Return Policy:
NO RETURNS.
14. Warranty Disclaimer:
YOU AGREE THAT YOUR USE OF THE VIP SHOP MANAGEMENT INC APPS/SITE SHALL BE AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, VIP SHOP MANAGEMENT INC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICE, APPS AND YOUR USE THEREOF. VIP SHOP MANAGEMENT INC MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THIS SERVICE'S CONTENT AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SERVICE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICE, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE THROUGH THE ACTIONS OF ANY THIRD PARTY, AND/OR (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE VIP SHOP MANAGEMENT INC SERVICE. VIP SHOP MANAGEMENT INC DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE VIP SHOP MANAGEMENT INC SERVICE OR ANY HYPERLINKED WEBSITE OR FEATURED IN ANY USER STATUS SUBMISSION OR OTHER ADVERTISING, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
ALL APPS THAT ARE OWNED BY VIP SHOP MANAGEMENT INC ARE LICENSED 'AS _ IS.'YOU BEAR THE RISK OF USING IT. VIP SHOP MANAGEMENT INC GIVES NO EXPRESS WARRANTIES, GUARANTEES OR CONDITIONS. VIP SHOP MANAGEMENT INC RESERVE THE RIGHT TO ADD, REMOVE UPDATE ANY FEATURE OF ALL APPS.
15. VIP Shop Management Pro:
VIP SHOP MANAGEMENT PRO (APP) is only AVAILABLE for subscribers: Cloud $109 a Month. Local Database: $65 a month. If you are using VIP Shop Management 7th Generation / (1 thru 6 Generation),we strongly recommend moving to VIP Shop Management PRO. Technical Support for VIP Shop Management PRO: All VIP SHOP MANAGEMENT PRO customers have full Technical Support as long as they have a valid subscription. Include the following services:
1 - Priority support: Subscribers have access to dedicated support resources and receive priority service over non-subscribers.
2 - Remote support: Subscribers can receive remote support through the use of remote access software, which allows for quick and efficient troubleshooting and problem resolution.
3 - Software updates: Subscribers receive regular software updates and upgrades to ensure they have the latest version of the software and to fix any bugs or security vulnerabilities.
4 - Email support: Subscribers can receive support through email, which allows for fast and convenient communication with technical support representatives.
5 - Phone support: Subscribers can receive support through phone, which allows for direct communication with technical support representatives.
16. VIP Shop Management (1 to 7 Generations):
ALL Users of VIP Shop Management Generations ( 1 thru 6 ) must be upgraded to the lastest version of VIP Shop Management 7th Generation. To stay up to update, click on help, check for updates. It is the user's responsibility to stay up to date.
However, We strongly recommend moving to VIP Shop Management PRO by subscribing.If you need help upgrading to VIP PRO you can call us on 248-820-5333 during our business hours(MON - FRI) 9AM to 5PM Eastern time.
Parts Catalog / Text Messaging Subscriptions:
- Once upgraded to VIP Pro Local Database. All active subscriptions will be canceled. You will have one subscription with one payment $65 a month that includes Parts Catalog and Text Messaging - If you already have subscription(s) and decided not to upgrade. Your subscription will be cancelled automatically on June 1st 2023 OR upon request by phone: 248-820-5333 or email:info@vip-shop-management.com - VIP Shop Management 7th Generation will no longer be supported by: 12/12/2023. There will be very minimal updates.
What happens to the VIP 7th Generation after 12/12/2023?
VIP Shop Management 7th generation can run offline. So it will not be locked. You still can use VIP Shop Management Generations (1 thru 7). However VIP Shop Management 7th Generation depends on Windows 10/11. Using VIP Shop Management 7th Generation (without updates) after 12/12/2023 is something that we can not recommend, as we can not control updates from Windows 10/11 for the app to continue to be compatible. Use it at your own risk. USE AT YOUR OWN RISK.
Can I still download VIP SHOP MANAGEMENT 7th Generation?
Yes, Here is the link to download VIP Shop Management 7th Generation. https://vip-shop-management.com/downloads-additional.php
Technical Support for VIP Shop Management (1 - 7th Generation):
- If you currently have a subscription for Parts Catalog Or Text Messaging or both. You will still receive Technical Support as long as you have a valid subscription. Please note, Parts Catalog Subscription | Text Messaging Subscription subscription will be cancelled automatically on June 1st 2023 OR upon request by phone: 248-820-5333 or email:info@vip-shop-management.com.
- If you don't have any subscriptions, the following services will be AVAILABLE with a FEE:
1 - Troubleshooting: The process of identifying and resolving technical issues related to software for a fee of $100 per incident.
2 - Remote Support: Technical support provided remotely through the use of remote access software for software related issues for a fee of $100 per incident.
3 - Installation: Programs and applications that run on a computer or device, that may require additional fees of $100 for installation and $100 for technical support and troubleshooting.
4 - Configuration: The process of setting up and adjusting the various software components to optimize performance, additional fees of $100 for installation may apply.
5 - Technical Support Privacy Policy will be revised periodically and this will be reflected by the 'effective Date' below.
Paid Services: Effective from June 1, 2023, VIP Shop Management (1 - 7) Generation will discontinue all paid services, including Parts Catalog, Text Messaging, and Carfax Services.
Carfax services include: 1. QuickVin: The ability to decode license plate and VIN numbers will be discontinued starting from July 1st, 2023. 2. Carfax Service History: Reporting vehicle history to Carfax and viewing a vehicle's history will no longer be available after 12/12/2023.
3. Carfax Shop Loyalty Program: The Carfax Shop Loyalty Program will come to an end on 12/12/2023.
To continue enjoying the aforementioned paid services, it is necessary to upgrade to VIP Shop Management Pro. Please feel free to contact us at info@vip-shop-management.com for assistance in upgrading to the Pro version.
NOTE: ONCE A USER HAS UPGRADED FROM VIP SHOP MANAGEMENT 7TH GENERATION TO VIP SHOP MANAGEMENT PRO, THIS ACTION IS IRREVERSIBLE. THE DATA WILL NOT BE COMPATIBLE FOR REVERSAL, AND REVERSION TO THE PREVIOUS VERSION WILL NOT BE POSSIBLE UNDER ANY CIRCUMSTANCES. PLEASE CONSIDER THIS DECISION CAREFULLY, AS IT CARRIES PERMANENT CONSEQUENCES.
17. Mandatory Updates:
VIP Shop Management App is designed to provide our users with the best possible experience and functionality. As part of this, we release updates that are required for the proper functioning of the app. These updates may include bug fixes, security patches, or new features.
To ensure that our users are always using the most current version of the VIP App, we may require mandatory updates. This means that users will be required to install updates in order to continue using the app. We understand that some users may not wish to install updates, but in order to ensure the security and functionality of the app, we must require these updates.
By using the VIP Shop Management App, users agree to the terms of our privacy policy and the requirement of mandatory updates. We reserve the right to make changes to this policy at any time.
Privacy Notice:
VIP SHOP MANAGEMENT recognizes that its customers, visitors and users, want to know what's up with privacy. VIP SHOP MANAGEMENT INC provides this Privacy Policy to help you make an informed decision about whether to use or continue using the VIP SHOP MANAGEMENT INC Site, VIP SHOP MANAGEMENT INC Software and/or the VIP SHOP MANAGEMENT INC APPS. If you do not agree to our practices, please do not use the VIP SHOP MANAGEMENT INC Site, VIP SHOP MANAGEMENT INC Software, or VIP SHOP MANAGEMENT INC APPS.
This Privacy Policy is incorporated into and is subject to the VIP SHOP MANAGEMENT INC Terms of Service. Your use of the VIP SHOP MANAGEMENT INC Site, VIP SHOP MANAGEMENT INC Software and the VIP SHOP MANAGEMENT INC APPS and any personal information you provide on the VIP SHOP MANAGEMENT INC Site or VIP SHOP MANAGEMENT INC APPS remains subject to the terms of this Privacy Policy and our Terms of Service.
1 _ What Does This Privacy Policy Cover?
This Privacy Policy is part of VIP SHOP MANAGEMENT INC Terms of Service and covers the treatment of user information, including personally identifying information, obtained by VIP SHOP MANAGEMENT INC, including information obtained when you access the VIP SHOP MANAGEMENT INC Site, use the VIP SHOP MANAGEMENT INC APPS or any other software provided by VIP SHOP MANAGEMENT INC.
This Privacy Policy does not apply to the practices of companies that VIP SHOP MANAGEMENT INC does not own or control, or to individuals whom VIP SHOP MANAGEMENT INC does not employ or manage, including any of the third parties to which VIP SHOP MANAGEMENT INC may disclose user information as set forth in this Privacy Policy.
2 _The Information VIP SHOP MANAGEMENT INC Collects:
VIP SHOP MANAGEMENT INC may obtain the following types of information from or concerning you or your mobile phone device, which may include information that can be used to identify you as specified below ('Personally Identifying Information'):
3 _ User Provided Information:
You provide certain Personally Identifiable Information, such as your mobile phone number, push notification name (if applicable), billing information (if applicable) and mobile device information to VIP SHOP MANAGEMENT INC when choosing to participate in various uses of the VIP SHOP MANAGEMENT INC Service.
4 _ Cookies Information:
When you visit the VIP SHOP MANAGEMENT INC Site, we do not send cookies or a small text file containing a string of alphanumeric characters - to your computer that uniquely identifies your browser. VIP SHOP MANAGEMENT INC doesn't use session cookies or persistent cookies. A persistent cookie remains after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser help file directions. A session cookie is temporary and disappears after you close your browser.
5 _ Log File Information:
When you use the VIP SHOP MANAGEMENT INC Site, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, one or more cookies that may uniquely identify your browser, your phone number, phone number you are requesting the status of and various status information. When you use the VIP SHOP MANAGEMENT INC Service, our servers log certain general information that our application sends whenever a message is sent or received, or if you update or request any status information, including time and date stamps and the mobile phone numbers the messages were sent from and to.
6 _ The Information VIP SHOP MANAGEMENT INC Does Not Collect:
VIP SHOP MANAGEMENT INC does not collect names, emails, addresses or other contact information from its users' mobile address book or contact lists other than mobile phone numbers-the VIP SHOP MANAGEMENT INC mobile application will associate whatever name the VIP SHOP MANAGEMENT INC user has assigned to the mobile telephone number in his/her mobile address book or contact list - and this occurs dynamically on the mobile device itself and not on VIP SHOP MANAGEMENT INC servers and is not transmitted to VIP SHOP MANAGEMENT INC.
7 _ The Way VIP SHOP MANAGEMENT INC Uses Information:
If you submit Personally Identifiable Information to us through the VIP SHOP MANAGEMENT INC Site, or VIP SHOP MANAGEMENT INC Service, then we use your personal information to operate, maintain, and provide to you the features and functionality of the VIP SHOP MANAGEMENT INC Site and VIP SHOP MANAGEMENT INC Service. We may use cookies and log file information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you use the VIP SHOP MANAGEMENT INC Service or VIP SHOP MANAGEMENT INC Site; (b) provide custom, personalized content and information; (c) monitor individual and aggregate metrics such as total number of visitors, pages viewed, etc.; and (d) track your entries, submissions, views and such.
8 _ When VIP SHOP MANAGEMENT INC Discloses Information:
We do not sell or share your Personally Identifiable Information (such as mobile phone number) with other third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may share your Personally Identifiable Information with third party service providers to the extent that it is reasonably necessary to perform, improve or maintain the VIP SHOP MANAGEMENT INC Service. We may share non-personally-identifiable information (such as anonymous User usage data, referring / exit pages and URLs, platform types, asset views, number of clicks, etc.) with interested third-parties to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the VIP SHOP MANAGEMENT INC Site. We may collect and release Personally Identifiable Information and/or non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with state and federal laws (such as U.S. Copyright Law), international law or respond to a court order, subpoena, or search warrant or equivalent, or where in our reasonable belief, an individual's physical safety may be at risk or threatened. VIP SHOP MANAGEMENT INC also reserves the right to disclose Personally Identifiable Information and/or non-personally-identifiable information that VIP SHOP MANAGEMENT INC believes, in good faith, is appropriate or necessary to enforce our Terms of Service, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the VIP SHOP MANAGEMENT INC Site or our servers, and to protect the rights, property, or personal safety of VIP SHOP MANAGEMENT INC, our users or others.
9 _ Your Choices:
You may, of course, decline to submit Personally Identifiable Information through the VIP SHOP MANAGEMENT INC Site or the VIP SHOP MANAGEMENT INC Service, in which case VIP SHOP MANAGEMENT INC may not be able to provide certain services to you. If you do not agree with our Privacy Policy or Terms of Service, please delete your account, uninstall the VIP SHOP MANAGEMENT INC mobile application and discontinue use of the VIP SHOP MANAGEMENT INC Service; your continued usage of the VIP SHOP MANAGEMENT INC Service will signify your assent to and acceptance of our Privacy Policy and Terms of Service. To protect your privacy and security, we take reasonable steps to verify your identity before registering your mobile phone number and granting you access to the VIP SHOP MANAGEMENT INC Service. Please contact VIP SHOP MANAGEMENT INC via email to vipshopmanagement@gmail.com or available web forms with any questions or comments about this Privacy Policy, your personal information, your consent, or your opt-in or opt-out choices.
10 _ Third-party Advertisers, Links to Other Sites:
We are not fans of advertising. VIP SHOP MANAGEMENT INC is currently ad-free and we hope to keep it that way forever. We have no intention to introduce advertisements into the product, but if we ever do, will update this section.
11_ Special Note to International Users:
The VIP SHOP MANAGEMENT INC Site and Service are hosted in the United States and are intended for and directed to users in the United States. If you are a user accessing the VIP SHOP MANAGEMENT INC Site and Service from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please be advised that through your continued use of the VIP SHOP MANAGEMENT INC Site and Service, which are governed by MICHIGAN law, this Privacy Policy, and our Terms of Service, you are transferring your personal information to the United States and you expressly consent to that transfer and consent to be governed by MICHIGAN law for these purposes.
12 _ In the Event of Merger, Sale, or Bankruptcy:
In the event that VIP SHOP MANAGEMENT INC is acquired by or merged with a third party entity, we reserve the right to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the (hopefully) unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used.
13 _ Partnership with CARFAX Inc:
VIP Shop Management Inc, a Michigan corporation, has partnered with CARFAX Inc, a Pennsylvania corporation. As a user, you have the option to accept or decline the use of CARFAX QUICKVIN TM Decoder. Please note that using CARFAX QUICKVIN is not mandatory. Even if you decline to use CARFAX QUICKVIN, you can still continue using VIP Shop Management. However, if you choose to decline, your company's data will not be sent to CARFAX servers. If you wish to decline and no longer use the CARFAX QUICKVIN feature, please email us at info@vip-shop-management.com. Kindly understand that by declining, you will not have access to the QuickVIN feature anymore.
14 _ Firewall/Antivirus Programs:
To ensure seamless usage of VIP Shop Management and/or QuickVIN, please ensure that VIP Shop Management (vip.exe) is not blocked by any firewall or antivirus program.
15 _ Impact of Firewall or Antivirus Program Blocking:
In the event that VIP Shop Management (vip.exe) is blocked by a firewall or antivirus program, it will be unable to send vehicle history reports to CARFAX servers. Consequently, this will result in the disabling of your access to QuickVIN and may prevent VIP Shop Management from receiving future updates.
16 _ CarFax:
Effective July 1, 2023, the QUICKVIN feature will only be available for customers with an active subscription to VIP Shop Management Pro. The feature will no longer be accessible for customers using VIP Shop Management (1 - 7) Generation.
A. What is QuickVIN:
QuickVIN TM Plus is a valuable productivity tool offered by CARFAX for Shop Management Systems. When integrated, service providers can simply enter a vehicle license plate and state, and the system will automatically retrieve the corresponding vehicle identification number (VIN), make, model, and year into VIP Shop Management.
B. Benefits to Your Company:
By incorporating the QuickVIN feature, your company can enjoy the following benefits:
- Streamlined process for obtaining accurate VINs - Reduction in costs associated with obtaining VINs (e.g., VIN readers, time spent physically inspecting the vehicle) - Mitigation of risks related to ordering incorrect parts - Increased customer satisfaction rates - Decreased turnaround time for car services/repairs, enabling servicing of more vehicles and revenue growth for the shop - Enhanced customer awareness through a higher number of records on the CARFAX Vehicle History Report
C. CARFAX Benefits:
By utilizing the VINs obtained through QuickVIN, users can enhance the quality and usability of their Service Network data feeds, thereby providing CARFAX with improved data.
D. Your Acceptance:
To utilize CARFAX QuickVIN, your company will need to transmit vehicle history data, including parts description, labor description, total, and vehicle information, for each vehicle with a VIN number to CARFAX SERVER (VEHICLE HISTORY REPORT) through VIP Shop Management. It is important to note that customer information will not be transmitted.
E. Data Transmission: Upon accepting these terms, VIP Shop Management will automatically send a text file from your computer to CARFAX at the end of each day.
F. Firewall/Antivirus Programs: To ensure uninterrupted usage of VIP Shop Management and/or QuickVIN, please ensure that VIP Shop Management (vip.exe) is not blocked by any firewall or antivirus program.
G. Impact of Firewall or Antivirus Program Blocking: In the event that VIP Shop Management (vip.exe) is blocked by a firewall or antivirus program, it will be unable to send vehicle history reports to CARFAX servers. Consequently, this will result in the disabling of your access to QuickVIN and may prevent VIP Shop Management from receiving future updates.
H. Revenue Data and Taxes: Please note that VIP Shop Management will not transmit any revenue data or taxes to CARFAX servers or VIP Shop Management servers.
I. Acceptance of Terms:
By accepting these terms, VIP Shop Management will register your company, including its shop name, address, phone number, website, and contact name, with CARFAX Inc.
J. Carfax Vehicle History Reporting: By default, Carfax Vehicle History Reporting is activated. VIP Shop Management reports to Carfax on a daily basis for closed invoices from the preceding 24 hours. Users have the option to exclude specific vehicles from reporting by unchecking the "Report to Carfax" checkbox for any given vehicle. Once unchecked, VIP Shop Management will not report the service history for that vehicle for any future invoices.
If a user wishes to cease reporting to Carfax for all vehicles, this will constitute a Carfax Integration Termination. Consequently, VIP Shop Management will no longer report any data to Carfax, and the tool for decoding the VIN/License Plate will cease functioning. To initiate a Carfax Integration Termination, the user must contact us at info@vip-shop-management.com.
17_ Termination of Third-Party Partnerships:
Any partnership with a third party can be terminated at any moment, which might result in the loss of certain services that we acquire from those partners. While we strive to maintain long-lasting partnerships, unforeseen circumstances or business decisions may necessitate the termination of a partnership. In such cases, we will make reasonable efforts to mitigate any disruptions caused by the termination and explore alternative options, if available, to provide similar services or functionalities. VIP Shop Management reserves the right to terminate any partnership at any moment, in accordance with the terms and conditions of the partnership agreements. Such terminations may be initiated due to various reasons, including but not limited to changes in business priorities, legal obligations, or changes in market conditions. We understand the importance of these partnerships in delivering a comprehensive experience to our users. However, please note that we cannot guarantee the continued availability of services provided by third-party partners indefinitely. We will communicate any significant changes or termination of partnerships through appropriate channels to keep our users informed.
18 _ Technical Support:
Technical support is only available to VIP Shop Management Pro members with active subscriptions. If you are not a VIP Shop Management Pro member or do not have an active subscription, we encourage you to utilize our tutorial videos available on our YouTube Channel:
https://www.youtube.com/channel/UCIlTPdC7w_xmdsZNmXZGfnA . Technical Support Privacy Policy will be revised periodically and this will be reflected by the 'effective Date' below
19 _ VIP Labor Guide: A Self-Learning Guide Based on Shared Data
The VIP Labor Guide is a comprehensive database of labor times and descriptions for various automotive repair tasks. This guide is available exclusively to VIP Shop Management Pro members with active subscriptions. The data within the guide is collected from thousands of repair shops and is regularly updated to ensure accuracy and relevance. VIP Shop Management automatically uploads data from users on a daily basis to enhance the VIP Labor Guide. By using the VIP Labor Guide, you agree to the automatic activation of this feature. Should you wish to opt-out of data uploads to the VIP Labor Guide, you must contact us via email at info@vip-shop-management.com. Please be advised that opting out will result in the forfeiture of your privilege to use the VIP Labor Guide.
Benefits:
Get the most accurate labor guide based on real data from auto repair shops.
Vote on labor times and services.
Access the top-rated labor guide and the average for precise estimations.
Join a vast network of repair shops and enhance your business.
No additional fees to use the service.
Disclaimer of Warranties and Limitation of Liability:
VIP Shop Management makes no representations or warranties regarding the accuracy or completeness of the data contained in the VIP Labor Guide. The information provided in the VIP Labor Guide is sourced from various auto repair shops and may not always reflect the most current or accurate labor times. Users are advised to use this information at their own risk. VIP Shop Management shall not be held liable for any errors, omissions, or inaccuracies in the information provided, nor for any actions taken in reliance thereon. Users are encouraged to refer to OEM tools and resources for precise labor guide information. By utilizing the VIP Labor Guide, users acknowledge and accept that they are solely responsible for verifying the accuracy of the information before use and agree to indemnify and hold harmless VIP Shop Management from any claims or damages arising out of or related to their use of the VIP Labor Guide.
The VIP Labor Guide Privacy Policy will be revised periodically and this will be reflected by the 'effective Date' below.
20 _ Messaging Terms & Conditions:
Purpose of Messages
The SMS/text messaging service provided through VIP Shop Management Inc. exists to help our Clients (licensed auto repair shops) quickly and efficiently communicate with their customers (''End Users'') about their vehicle service. Typical messages include, but are not limited to:
• Notifications that a vehicle is ready for pickup.
• Updates regarding service status or completion times.
• Links to view and approve service estimates.
• Requests for estimate approvals or feedback.
• Payment reminders and secure payment links.
• Short, service-related communications such as ''Please call the shop'' or ''Your parts have arrived.''
These messages are intended solely for service-related purposes and are not used for marketing or promotional content unless specifically agreed to by the End User.
Role of VIP Shop Management Inc.
VIP Shop Management Inc. is the technology provider enabling message delivery on behalf of our Clients. VIP Shop Management does not initiate messages on its own behalf and does not control the content sent by our Clients.
Opt-In
End Users must provide consent directly to the sending auto repair shop before receiving SMS messages. Consent may be obtained through in-store kiosks, signed estimates, verbal agreement, or other documented methods that clearly include:
• The name of the sending auto repair shop.
• The types of messages that will be sent.
• Message frequency disclosure (''Message frequency varies'').
• ''Message and data rates may apply'' disclosure.
• Instructions for help (''Reply HELP for help'').
• Instructions for opt-out (''Reply STOP to cancel'').
• Link to the shop's Privacy Policy and/or Terms & Conditions.
Opt-Out
End Users may opt out at any time by replying STOP (or an equivalent keyword) to any message they receive from the shop. Once the shop processes the opt-out, the End User will receive a one-time confirmation and will no longer receive messages.
Help
For assistance regarding message content or delivery, End Users should contact the sending auto repair shop directly. If the shop cannot be reached, End Users may contact VIP Shop Management Inc. at 248-820-5333 or info@vip-shop-management.com for assistance in identifying the sender.
Privacy
Mobile information collected for SMS communications will not be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent will not be shared with any third parties except as required to provide the messaging service (e.g., to carriers for delivery).
21 _ Changes and updates to this Privacy Notice:
This Privacy Policy may be revised periodically and this will be reflected by the 'effective Date' below. Please revisit this page to stay aware of any changes. Your continued use of the VIP SHOP MANAGEMENT INC Site and VIP SHOP MANAGEMENT INC APPS constitutes your agreement to this Privacy Policy and any amendments.
22 _ Google User Data and Gmail Integration:
VIP SHOP MANAGEMENT INC provides an optional Gmail integration that allows authorized users to connect their Google account to VIP SHOP MANAGEMENT for email communication related to their business operations.
Google User Data We Access:
When a user voluntarily connects a Google account, VIP SHOP MANAGEMENT may access Google user data authorized by the user through Google's OAuth consent process. Depending on the Gmail functionality authorized and used by the user, this data may include the connected Google account's email address and basic account information; Gmail messages and message content necessary to send email communications initiated by the user; Gmail messages, replies, threads, and associated message content necessary to retrieve and display replies and email conversations; Gmail message and thread metadata such as message identifiers, sender and recipient information, timestamps, subject information, and related metadata necessary to associate email communications with the appropriate customer or business record; and data derived from this information only when necessary to provide the Gmail functionality requested by the user.
VIP SHOP MANAGEMENT requests access only to Google user data necessary to provide its user-facing Gmail integration and does not request Google Workspace permissions for unrelated or future functionality.
How Google User Data Is Used:
Google user data accessed through Google Workspace APIs, including the Gmail API, is used solely to provide or improve user-facing functionality requested by the user.
This includes allowing authorized VIP SHOP MANAGEMENT users to send business-related emails to customers and other intended recipients, receive and view replies, display relevant Gmail conversations within VIP SHOP MANAGEMENT, associate email communications with the appropriate customer or business record, and continue and manage authorized email communications from within VIP SHOP MANAGEMENT.
VIP SHOP MANAGEMENT does not use Google user data for targeted advertising, personalized advertising, retargeting, marketing profiles, creditworthiness determinations, lending purposes, data brokerage, or other unrelated purposes.
VIP SHOP MANAGEMENT does not use the Gmail integration for unsolicited commercial email, email warming, spam distribution, or circumvention of Gmail sending limits, filters, or abuse-prevention systems.
Sharing and Transfer of Google User Data:
VIP SHOP MANAGEMENT does not sell Google user data.
VIP SHOP MANAGEMENT does not transfer or disclose Google user data to advertisers, data brokers, information resellers, or other third parties for advertising, marketing, lending, or unrelated purposes.
Google user data may only be transferred or processed when necessary to provide or improve user-facing functionality requested and authorized by the user; maintain the security and integrity of VIP SHOP MANAGEMENT and investigate abuse or security incidents; comply with applicable laws, regulations, legal processes, or governmental requirements; or facilitate a merger, acquisition, or sale of assets where permitted by applicable Google policies and after obtaining any required user consent.
Any service provider or contractor permitted to process Google user data on behalf of VIP SHOP MANAGEMENT must process that information only for the authorized purpose and subject to applicable privacy, security, and Google API requirements.
Human Access to Google User Data:
VIP SHOP MANAGEMENT does not permit employees, contractors, or other individuals to access or read Google user data except where permitted under Google's applicable policies.
Human access may occur only when the user has provided explicit consent for access to specific data, such as when assistance is requested; access is necessary to investigate or resolve a security incident, abuse, or technical problem; access is necessary to comply with applicable law or legal process; or data has been appropriately aggregated and anonymized and is used for permitted internal operations.
Human access is limited to the minimum information necessary for the applicable permitted purpose.
Google User Data Protection:
VIP SHOP MANAGEMENT uses reasonable and appropriate administrative, technical, and organizational safeguards designed to protect Google user data from unauthorized or unlawful access, use, disclosure, alteration, loss, or destruction.
Google user data is protected during transmission using appropriate secure communication protocols. Where Google user data is stored by VIP SHOP MANAGEMENT, reasonable safeguards are used to protect the information at rest.
Access to Google user data is limited to systems, application functionality, and authorized personnel necessary to provide or support the Gmail integration.
OAuth authorization credentials and tokens are treated as sensitive authentication information and are used only to provide authorized access to Google services.
Data Retention and Deletion:
VIP SHOP MANAGEMENT retains Google user data only for the period reasonably necessary to provide the Gmail functionality requested by the user and for any additional period required by applicable law, security requirements, or legitimate business recordkeeping obligations consistent with Google's policies.
VIP SHOP MANAGEMENT does not create permanent copies of Google user data for unrelated purposes.
Users may disconnect their Google account and revoke VIP SHOP MANAGEMENT's authorization through their Google Account permissions.
Users may also request deletion of Google user data stored by VIP SHOP MANAGEMENT by contacting:
info@vip-shop-management.com
Upon receiving and validating a deletion request, VIP SHOP MANAGEMENT will delete applicable stored Google user data within a reasonable period, except where retention is required by applicable law or is necessary for permitted security, fraud-prevention, or legal purposes.
Revoking Google authorization prevents VIP SHOP MANAGEMENT from obtaining additional Google user data through that authorization but does not automatically delete information that the user has independently chosen or is legally required to retain as part of legitimate business records.
Artificial Intelligence and Machine Learning:
VIP SHOP MANAGEMENT does not use raw, aggregated, anonymized, or derived Google Workspace API user data to develop, train, or improve generalized artificial intelligence or machine-learning models.
VIP SHOP MANAGEMENT does not sell or transfer Google Workspace API user data to third-party artificial intelligence or machine-learning providers for the purpose of developing, training, or improving generalized AI or machine-learning models.
If an AI-powered feature processes Google Workspace API user data to provide functionality specifically requested by the user, such processing is limited to providing the authorized user-facing functionality and must comply with Google's applicable Limited Use requirements.
Google Workspace API user data is not used to train or improve an AI/ML model beyond a specific user's personalized model where such use is expressly permitted by Google's policies and authorized by the user.
Google API Services User Data Policy and Limited Use Compliance:
VIP SHOP MANAGEMENT's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Raw, aggregated, anonymized, and derived Google Workspace API user data is used only to provide or improve appropriate user-facing functionality within VIP SHOP MANAGEMENT and is not used or transferred for prohibited purposes.
VIP SHOP MANAGEMENT's use of information received from Google Workspace APIs adheres to the Google User Data Policy, including the Limited Use requirements.
User Authorization and Control:
Connecting a Google account to VIP SHOP MANAGEMENT is optional.
Users authorize access through Google's OAuth consent process and can review the Google permissions requested before granting authorization.
Users may revoke VIP SHOP MANAGEMENT's access to their Google account at any time through their Google Account security and permissions settings.
Revocation prevents VIP SHOP MANAGEMENT from making future requests to Google APIs using the revoked authorization.
23 _ Google Calendar Integration:
Optional Connection and Read-Only Access:
VIP SHOP MANAGEMENT INC provides an optional Google Calendar integration that allows customers to view their Google Calendar events alongside shop appointments within the Scheduling screen. Connecting Google Calendar is voluntary. Users select Connect Google Calendar and authorize access through Google's OAuth consent process. VIP SHOP MANAGEMENT does not receive the user's Google password.
The integration requests the calendar.events.readonly permission. Although Google's permission description refers to events on all calendars, the current integration retrieves events from the connected account's primary calendar for the date range displayed in Scheduling. This integration does not create, modify, or delete Google Calendar events.
Google Calendar Information Accessed:
Depending on the information available in an event, the application may access event identifiers, titles, descriptions, locations, start and end dates and times, all-day indicators, time zones, recurrence information, event status, visibility, availability, and creation and update times. Additional details may include organizer and creator names and email addresses; attendee names, email addresses, attendance responses, comments, and guest information; meeting links and access details; attachment titles and links; and links to the original Google Calendar event. Reading attachment information does not itself download the attachment's contents.
How Google Calendar Information Is Used:
Google Calendar information is used to display events alongside shop appointments, show event details, and allow users to open event or related links they select. Events refresh when users open Scheduling, change the displayed date range, or select Sync Now. People who can access the connected Scheduling screen may be able to see the Google events displayed there. Users should connect a Google account appropriate for their workstation.
Storage and Retention:
In the current desktop integration, event information is retrieved from Google and held locally in application memory and the embedded calendar display. Google authorization tokens are stored in the Windows user's local application-data folder so the application can maintain the connection and refresh events without requiring sign-in each time. These tokens remain until the local connection is removed or replaced.
Successfully disconnecting clears the displayed Google Calendar events and removes the Calendar integration's saved local token. Event information held in application memory is temporary and is released when the application exits. Disconnecting or clearing local information does not delete the original events stored in Google Calendar.
Data Use, Sharing, and Protection:
The Google user-data protections described in Section 22 also apply to Google Calendar information, including restrictions on sharing, human access, advertising, and artificial intelligence. Google Calendar information is not sold, disclosed to advertisers or data brokers, used for advertising or credit decisions, or used to train generalized artificial-intelligence or machine-learning models. The current Calendar integration uses event information for scheduling and event viewing, not for an AI feature. Communication with Google's Calendar service uses HTTPS.
Google Calendar information may be shared only as permitted by Google's applicable policies: with the user's consent when necessary to provide or improve the authorized, visible user-facing feature; for security purposes; to comply with applicable law; or in connection with a merger, acquisition, or sale of assets after obtaining explicit prior user consent. Personnel may access specific Calendar information for support with the user's affirmative agreement, or under another applicable Google-policy exception, such as a necessary security investigation or legal requirement.
When a user opens a meeting, attachment, or event link, the selected destination service's own access controls and privacy practices apply.
Disconnecting and Revoking Authorization:
Users may select Disconnect in Scheduling to stop automatic Google Calendar syncing on that installation and remove its saved Calendar connection. This local action does not revoke the application's entire Google-account authorization or disconnect other installations.
To revoke Google's authorization, users may visit Google Account connections and remove VIP SHOP MANAGEMENT's access. Revoking authorization may also affect other Google features, including Gmail, connected under the same authorization. Revocation prevents further access through that authorization but does not itself erase previously obtained information.
Deletion Requests and Assistance:
For assistance removing locally retained connection information or requesting deletion of Google user data held by VIP SHOP MANAGEMENT, contact info@vip-shop-management.com. The deletion-request process and applicable retention exceptions described in Section 22 apply.
Google API Policy Compliance:
VIP SHOP MANAGEMENT's handling of information obtained through Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements. For Google Calendar information, the restrictions in this section take precedence over any broader data-sharing, advertising, business-transfer, or data-use provisions elsewhere in this Privacy Policy.
Date Last Modified:
This Privacy Notice was last modified Sep 16th, 2026
Original mission statement: “Our Mission is not just to Serve Our Customers, Our Mission is to Amaze our Customers”.
LAST REVISED AND FUTURE UPDATES
LAST REVISED:
THIS PRIVACY POLICY AND THESE SERVICE TERMS MAY BE REVISED FROM TIME TO TIME TO REFLECT CHANGES TO THE SOFTWARE, SERVICES, BUSINESS PRACTICES, OR APPLICABLE REQUIREMENTS. PLEASE REVISIT THIS PAGE REGULARLY AND REVIEW THE LAST-REVISED DATE SO YOU REMAIN INFORMED ABOUT THE TERMS AND PRACTICES THAT APPLY.
MATERIAL CHANGES WILL BE COMMUNICATED, AND ANY REQUIRED CONSENT OR ACCEPTANCE OBTAINED, AS DESCRIBED IN PRIVACY SECTION 15 AND T25. THIS REMINDER DOES NOT RETROACTIVELY CHANGE AN EXISTING PAID-UP LICENSE, REMOVE AN ACCRUED RIGHT, OR AUTHORIZE A NEW USE OF PERSONAL INFORMATION WITHOUT THE REQUIRED PROCESS. DATES INSIDE THE HISTORICAL REFERENCE ABOVE IDENTIFY THE ORIGINAL TEXT, NOT THE REVISION DATE OF THIS DOCUMENT.